Diwakar Gautam

( EXECUTIVE HOUSEKEEPER & PERSONAL SUPPORT WORKER)

Focused Housekeeping Professional who pays close attention to each detail of the guest experience. Experience in the Hospitality domain is seeking to work in an energetic environment allowing me to utilize my education and experience in Management and Customer Service. Wellversed in multitasking and customer service and thrive on the challenge of making a deadline on time. An enthusiastic and result-driven professional with more than four years of experience in the hospitality industry with sound knowledge of managing and upgrading hotel operations, housekeeping, guest relation policies, and procedures. Strong cognizance of international hospitality brand standards and well versed in demonstrating services to the customers of various ethnicities as per their specific preference. Good working knowledge of all housekeeping procedures and laundry management with a strong emphasis on Infection Control, Standard Precautions, and Health & Safety. Hands-on experience in delivering exceptional service standards throughout the customer experience by leveraging awareness on all standards of suitable service etiquette, thereby exceeding guest expectations. In-depth understanding of handling equipment's, hygiene, and safety procedures necessary to provide a warm and pleasant stay for guests; deft in ensuring that all guest rooms, public areas, and the back of the housework areas meet the traditional standards by assigning work and steering inspections. Skillful in ensuring proper furnishing and literature in units, conduct room inventory on daily basis, and document all items put into the rooms; expertise in handling entire housekeeping actives such as obtaining the list of rooms to be cleaned immediately the list of prospective checkout or discharges to prepare work assignments. An enterprising leader with a talent for mentoring people and bringing out the best in them; possess excellent interpersonal, communication, and organizational skills with proven abilities in customer relationship management. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

( PERSONAL SUPPORT WORKER )

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Title: Executive Housekeeper & Personal Support Worker

• English
• Hindi
• Basic Japanese
• Nepalese