Summary
Overview
Work History
Education
Skills
Timeline
Generic

DIVYAXI RAJ

Summary

Results-driven Operations Supervisor with 4+ years of experience in distribution and logistics. Proven track record in utilizing forecast reports, optimizing merchandise flow, and ensuring production targets are met with key performance indicators (KPIs). Adept at collaborating with cross-functional teams to achieve production targets, streamline operations, and monitor vendor compliance. Looking to leverage my extensive experience and analytical skills in the Senior Network Production Analyst role to drive operational success.

Overview

5
5
years of professional experience

Work History

Operations Supervisor

TJX Canada
2021.07 - Current
  • Utilized forecast reports generated by the analytics team to effectively plan weekly operations, aligning resources and strategies with production goals.
  • Managed responsibilities within the Inbound team at ADC, overseeing the Lay-up department full-time and providing assistance to the Merchandise Control, Accuracy Control, and Inventory Control Teams.
  • Worked closely with the Data Centre to achieve building production goals, providing units as per department requirements, ensuring and being creative with timely completion of the necessary POs. Identified challenges such as the absence of the right purchase orders (POs) for timely release, delays in processing splits, and their subsequent effects on dock flow, which impacted overall production release
  • Collaborated with the Senior Management Team to identify opportunities for streamlining business goals and optimizing department workflow
  • Identified and addressed vendor compliance issues with the Lay-up team, reducing compliance errors and improving overall operational accuracy.
  • Worked closely with the Merchandise Control Team to ensure full adherence to vendor compliance, enhancing overall operational efficiency
  • Collaborated daily with internal flow supervisors to minimize merchandise dwell time, resolving flow issues, and managing the movement of approximately 1,000 pallets within 10 hours, from inbound areas to storage/outbound/stores.
  • Participated in the DS Supervisors' Onboarding Program Design with the L&D team at the Home Office as a subject matter expert (SME) for the Lay-up department, contributing to the effective onboarding and training of new supervisors.
  • Frequently supervised key processing areas, including Marshalls, Food, Home Sense Add-ons, Conveyors, Floors, and Almost Store Ready, ensuring smooth processing and quality control.

Key projects :

  • Iron Mountain Project: Led a project that optimized the movement of Iron Mountain Bins, resulting in a 48% monthly cost savings.
  • DSV Flow Optimization: Developed and implemented a merchandise flow model for storage facilities, improving efficiency across the distribution center.
  • 3CL/5CL Process Implementation at TDC: Led the implementation of the "3 and 5 Cartons or Less" process at TDC, maximizing pallet capacity and improving the efficient cross-docking of cartons from TDC to ADC.


Operations Supervisor

Intelcom Express
2020.06 - 2021.07
  • Evaluated logistics success with clients against goals, benchmarks, and agreements
  • Assisted managers in preparing delivery routes
  • Daily overseeing of package handling, sorting and distribution of packages
  • Responsible for reporting daily metrics to station managers and other upper management as well as offering support in formulating strategies and approaches to enhance metrics and overall performance
  • Assisting the recruitment and development for employees to develop a core team
  • Implementation of the employee training procedure for packages handling
  • List, establish and measure the staff to ensure the effective operation of the distribution, delivering and receiving.

Supervisor

Tim Horton's
2019.04 - 2020.06
  • Supervised a team of 15-20 members, providing exceptional customer service
  • Train newly hired employees with an on-going performance feedback
  • Prepare weekly schedules and report biweekly payrolls to the owner
  • Ensure firm compliance with health and safety program and WHIMS
  • Order, restock, track and log the weekly, monthly and Year -End inventory along with receiving and inspecting the weekly delivery
  • Communicate with the all-other locations on day-to-day basis.

Education

Post Graduate Diploma - Human Resource Management

Centennial College
Toronto, Canada
04.2020

Post Graduate Diploma - International Business Management, 08/2019

Centennial College
Toronto, ON
08.2019

Skills

  • Strategic Forecasting and Operational Planning
  • Performance Tracking and KPI Compliance
  • Capacity Management and Workflow Optimization
  • Cross-functional Team Collaboration
  • Staff Training and Development Initiatives
  • Problem Identification and Root Cause Analysis
  • Data-driven Decision Making and Reporting
  • Process Improvement and Efficiency Enhancement
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Skilled in Power BI for Data Visualization and Analysis

Timeline

Operations Supervisor

TJX Canada
2021.07 - Current

Operations Supervisor

Intelcom Express
2020.06 - 2021.07

Supervisor

Tim Horton's
2019.04 - 2020.06

Post Graduate Diploma - Human Resource Management

Centennial College

Post Graduate Diploma - International Business Management, 08/2019

Centennial College
DIVYAXI RAJ