DIVYA ROSE VINOD
London,ON
Summary
Goal oriented, revenue-driven, sales and marketing executive highly regarded for innovating and executing new sales programs and strategies that improve overall company performance. Proven track record of expertly managing operations and functions to automate and enhance overall efficiency. Recognized for building and leading teams that consistently achieve quality, goals, and revenue
Overview
7
7
years of professional experience
Work History
Service Advisor
BT Performance Auto
07.2024 - Current
- Manage the service schedule to optimize efficiency and meet customer needs
- Maintain accurate records of customer interactions, service history, and recommendations
- Handle billing, including collecting payments and processing transactions
- Collaborate with service technicians and management to enhance customer satisfaction and operational efficiency
- Collect feedback to improve service quality
- Prepare and process service orders and invoices
- Provide accurate service estimates for repairs and maintenance
Financial Service Representative
Gatestone Canada
10.2022 - 02.2024
- Negotiating, Planning and Assisting consumers with correct payment resolutions on one or multiple credit card accounts including Consumer and Business accounts
- Researching and answering questions regarding account status; assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the client
- Providing timely, efficient, courteous, and respectful customer service by trying to provide apt solutions to problems or escalating them to the appropriate departments
- Performing financial assessments on consumer and business accounts and then placing them in the appropriate program for debt repayment
- Informing consumers of outstanding balances while attempting to collect payments, reviewing and verifying consumer account information
- Manage all clients’ queries on financial issues, administer effective resolution of all customer complaints
- Provide support to client by proffering solutions to address financial objectives
- Follow up on delinquent accounts and forward irreconcilable accounts for collector action
- Analyzing accounts, interpreting summaries, and implementing agreed upon plan to manage client portfolios
Assistant Manager
Dominos Canada
08.2021 - 10.2022
- Improve operational standards through reviews of employee performance, coaching, counselling, and recognition
- Works well with limited supervision
- Exercises strong time management skills
- Takes direction on career development
- Responsible for managing performance of employees as per operational standards and indices
- Responsible for achieving objectives as outlined in the operational scorecard
- Meet all regular system deadlines for data entry
Intern HR Department
Keltron Electronics and Communications
01.2019 - 06.2019
- Takeover job postings, activate searches on hiring forums and social media platforms for different job titles and job types, and help with creating job alerts
- Update company databases by entering new employee contact information, details, and more and ensure data consistency so records agree with real-life data
- Help the HR staff in gathering market salary information to design new compensation and benefits packages
- Design, prepare, and send offer and rejection letters, emails, and messages to all candidates
- Work in co-op with human resources generalists and other HR staff if needed to complete annual HR duties
Sales Representative
Courtyard by Marriott
01.2018 - 12.2018
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Increase the efficiency of product dispatch from warehouses to retail outlets
- Produce sales targets and communicate them to the team members
- Optimize inventory management across all facilities
Education
Postgraduate Diploma - Business Management
Fanshawe College
London, ON04.2022
BBA - Business Administration
Marian College
India04.2019
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Goal-oriented mindset
- Document and records management
- Sales and upselling
- Work prioritization
- Teamwork and collaboration
- Cost estimation
Languages
English
Malayalam
Hindi
Timeline
Service Advisor
BT Performance Auto
07.2024 - Current
Financial Service Representative
Gatestone Canada
10.2022 - 02.2024
Assistant Manager
Dominos Canada
08.2021 - 10.2022
Intern HR Department
Keltron Electronics and Communications
01.2019 - 06.2019
Sales Representative
Courtyard by Marriott
01.2018 - 12.2018
Postgraduate Diploma - Business Management
Fanshawe College
BBA - Business Administration
Marian College
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