Divyarajsinh Morthana
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Sayan Sugar Factory. Excelled in resolving complaints with empathy and critical thinking, significantly improving customer satisfaction. Skilled in active listening and data entry, adept at transforming challenging situations into positive outcomes. Demonstrates a unique blend of technical and interpersonal skills, driving repeat business and fostering positive relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sayan Sugar Factory
07.2023 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Master of Science - Natural Resources Management And Forest Management
Lakehead University
Thunder Bay, ONBachelor of Science - Agriculture
Medi-Caps University
Indore,Madhya Pradesh ,India05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Sayan Sugar Factory
07.2023 - 11.2024
Master of Science - Natural Resources Management And Forest Management
Lakehead University
Bachelor of Science - Agriculture
Medi-Caps University
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