Divya R. Raja
Courtice
Summary
Customer-focused banking professional with experience in financial services, compliance, and transaction processing. Adept at handling chargebacks, refunds, and reconciliations while ensuring a seamless customer experience. Skilled in financial analysis, CRM tools, and regulatory compliance, with a strong ability to identify customer needs and recommend suitable banking solutions. Looking to leverage my expertise to enhance customer satisfaction as a Customer Experience Associate at TD Canada Trust.
Overview
2
2
years of professional experience
Work History
Process Executive
Cognizant Technology Solutions
01.2022 - 01.2024
- Managed banking and financial services operations for global clients, ensuring compliance with industry regulations
- Processed chargebacks, charge-offs, and misdirected refunds with a high level of accuracy and attention to detail
- Conducted financial reconciliations and analysis to support decision-making and operational efficiency
- Assisted customers by addressing inquiries, resolving disputes, and ensuring timely transaction processing
- Utilized CRM and compliance tools such as Advantage Solution (APS), Connect, Client Central, Lexis Nexis, IVR, Adjustment Express (AE), Mainframe (Hogan), and DDA Enquiry to manage customer accounts and transactions
- Collaborated with internal teams to identify opportunities for process improvements and enhance customer service delivery
Education
PBAPM-Business analysis and process management - Business process modeling, Data analysis, and project management
Sheridan College
Mississauga, ON08-2025
Bachelor of Commerce (B.com) - General
AM Jain college
12.2021
H.S.C -
Bharath Dass Matriculation Higher Secondary school
12.2018
S.S.L.C -
Bharath Dass Matriculation Higher Secondary school
12.2016
Skills
- Customer Service
- Relationship Management
- Banking Transactions
- Financial Services
- Chargebacks Processing
- Charge-offs Processing
Languages
English
Full Professional
Timeline
Process Executive
Cognizant Technology Solutions
01.2022 - 01.2024
Bachelor of Commerce (B.com) - General
AM Jain college
H.S.C -
Bharath Dass Matriculation Higher Secondary school
S.S.L.C -
Bharath Dass Matriculation Higher Secondary school
PBAPM-Business analysis and process management - Business process modeling, Data analysis, and project management
Sheridan College
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