Divyanshu Sharma
North York,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position in CRA.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Corporate Concierge
Paladin Security Group
03.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Maintained high level of professionalism and discretion when dealing with guests.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Guard
Digital Safeguard Security
04.2022 - 03.2023
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
2 Year Diploma - Computer Programming
Seneca College Of Applied Arts And Technology
North York,ON12.2023
Skills
- Customer Service
- Security Screening
- CCTV Experience
- Access Systems and Patrol
- Audit Compliance
- AED Training
- Emergency Response
- Skilled in Conflict Resolution
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Certification
1.Smart Serve
2.Food Handler
3.Working At Heights
4.Security Guard License
5.First Aid, CPR C
Timeline
Corporate Concierge
Paladin Security Group
03.2023 - Current
Security Guard
Digital Safeguard Security
04.2022 - 03.2023
2 Year Diploma - Computer Programming
Seneca College Of Applied Arts And Technology
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