Summary
Overview
Work History
Education
Skills
Timeline
Generic

Divyanshu Khosla

Toronto,ON

Summary

Ambitious and intelligent recent college graduate with advanced communication skills and an in-depth knowledge of accounting standards, sales and marketing principles. Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction, customer service representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Recently completed a highly competitive part-time role with a well-known commercial accounting department. Possess excellent undergraduate academic record and strong leadership skills. Seeking a new role in the sales and financial industry that will foster personal and professional growth.

Overview

2
2
years of professional experience

Work History

Sales Representative

Canadian Tier Bank
05.2023 - 05.2024
  • Convey brand information to customers and respond to questions/inquiries that arise
  • Generated new business leads by making cold calls to potential clients, introducing the company and our product offerings, and securing appointments for further discussions
  • Successfully closed B2B sales by identifying customer needs, offering appropriate solutions, and negotiating contracts that met both the customer's needs and the company's revenue targets
  • Demonstrated capacity to recognise and put into practise changes to sales and marketing procedures, as well as to boost productivity
  • As well as setting up meetings with other clients to sell more credit cards
  • Achieved top sales performance by consistently meeting and exceeding sales targets and securing new business from both existing and new clients.

Customer Service and Sales Representative

Bell Canada
09.2022 - 03.2023
  • Increased customer satisfaction rating by 85% by implementing new procedures that reduced wait times and provided more attentive service
  • Proficient in analysing account revenue and verticals to prioritize sales efforts towards the largest contributors to Key Performance Indicators (KPIs) and achieve target attainment
  • Successfully managed key accounts, maintaining strong relationships with clients and driving revenue growth by identifying upsell and cross-sell opportunities
  • Handle 90+ calls daily with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling service
  • Excellent time management and organisational skills, and a high level of discipline the capacity to strategically identify and address the needs of clients through consultative sales approaches.

Education

High School Diploma -

Niagara College
Toronto, ON
08.2023

Skills

  • Progressive
  • Product-knowledge
  • Innovative & Inclusive
  • Sales-techniques
  • Accounting Software’s & MS Office
  • Multilingual

Timeline

Sales Representative

Canadian Tier Bank
05.2023 - 05.2024

Customer Service and Sales Representative

Bell Canada
09.2022 - 03.2023

High School Diploma -

Niagara College
Divyanshu Khosla