DIVYANSH TYAGI
Toronto,ON
Summary
Dedicated and customer-focused professional with a strong background in customer service, operations management, and team leadership. Demonstrated ability to improve customer experiences and guide teams towards achieving business objectives. Seeking a Customer Service Representative role at BMO to utilize interpersonal skills, operational expertise, and passion for assisting customers in reaching their financial goals.
Overview
1
1
year of professional experience
Work History
Concierge - Team Lead
Paragon Security
05.2023 - Current
- Trained new hires on policies and procedures, job duties, and customer service expectations
- Developed weekly schedules for the concierge staff to ensure adequate coverage at all times
- Monitored employee performance by providing feedback and coaching when needed
- Collaborated with other departments to resolve customer complaints in a timely manner.
Education
Post Graduate Diploma - International Business Management
Seneca College of Applied Arts And Technology
North York, ON08.2024
Post Graduate Diploma - Financial Planning
Seneca College of Applied Arts And Technology
North York, ON08.2023
Bachelor of Business Administration - Global Business Management
Noida International University
Noida, Uttar Pradesh08.2021
Skills
- Team Supervision
- Strong Leadership
- Customer Service
- Administrative Support
- Conflict Resolution Expertise
- Excellent at examining issues from multiple viewpoints
- Capable of developing plans to prioritize and accomplish goals
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
Languages
English
Hindi
Timeline
Concierge - Team Lead
Paragon Security
05.2023 - Current
Post Graduate Diploma - International Business Management
Seneca College of Applied Arts And Technology
Post Graduate Diploma - Financial Planning
Seneca College of Applied Arts And Technology
Bachelor of Business Administration - Global Business Management
Noida International University
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