Divyansh Thakur
Vaughan,ON
Summary
Detail-oriented hospitality professional with strong experience in fast-paced bar and restaurant environments. Proven ability to deliver exceptional customer service, drive revenue through effective upselling, and maintain efficient, organized operations. Skilled in team collaboration, inventory management, and high-volume service while consistently enhancing guest satisfaction. Seeking to transition into a new field, leveraging strong interpersonal, problem-solving, and operational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
The Secret Kitchen
Vaughan, ON
11.2023 - Current
- Led bar team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Crafted and served custom cocktails, enhancing guest experience through creativity and attention to detail.
- Managed inventory levels, ensuring timely ordering and reducing waste through effective stock control.
- Implemented efficient workflow processes during peak hours, improving service speed and efficiency.
- Trained new staff on drink preparation techniques and customer service best practices, fostering a collaborative work environment.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards during peak service hours.
Server
Rudy
Etobicoke, ON
05.2023 - 11.2023
- Delivered exceptional customer service through attentive and efficient dining experiences.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Assisted in inventory management by tracking supplies and placing reorders as needed.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelors Of Computer Science -
Algoma University
ONSkills
- Effective multitasking
- Customer engagement
- Team player attitude
- Service-oriented mindset
- Sales and upselling techniques
Certification
Smart Serve Certificate
Timeline
Bartender
The Secret Kitchen
11.2023 - Current
Server
Rudy
05.2023 - 11.2023
Bachelors Of Computer Science -
Algoma University