Divyansh Dabral

Brampton

Summary

Experienced Customer Service Representative with approx. 3 years of experience in handling customer inquiries and resolving issues. Skilled in effective communication, conflict resolution, and maintaining positive customer relationships.

Work History

Senior Associate

WNS Global Services (Delta Airlines)

Handling live US customers messages regarding their flights bookings and making changes to their itinerary.
Received Multiple Recognition and certificates to achieve KPI’S.

Operation Associate

First Cry

Sales merchandiser, dealing with customers via email.
Providing detailed information regarding their orders and ensuring that they get the best services.

Education

International Business -

Sheridan College Hazel McCallion Campus

12.2024

Bachelor of commerce -

Graphic Era Hill University, India

01.2021

Skills

Communication Skills
Positive attitude
Teamwork

Technological proficiency
Training and mentoring

Accomplishments

Received the employee of the month award.
Recognized for outstanding performance.
Lead OGT team and educate them about product and services.
Achieve 83% customer service satisfaction in the year 2023.
Played Nationals for my college football team.

Languages

English

Professional Working

Hindi

Full Professional

Timeline