Summary
Overview
Work History
Education
Skills
Awards and Aprreciation
Timeline
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Divyang Vijay

Divyang Vijay

Calgary,AB

Summary

Energetic, organized, and multi-tasking hospitality professional with exceptional communication and interpersonal skills; Adept at working cross-departmentally with co-management and top-level leadership; Creates dynamic and positive workplace culture to align with organizational mission and values; A great team player with high sense of responsibility and entrepreneurial skill.

Overview

4
4
years of professional experience

Work History

Delivery Associate

Amazon
Calgary, AB
02.2023 - Current
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Maintained accurate inventory of products and materials using Flex.
  • Transported and safely delivered items to prevent damage or loss.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Front Desk Night Supervisor

Pomeroy Kananaskis Mountain Lodge
Alberta
04.2022 - 02.2023
  • Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance in accordance with check-in performance standards
  • Liaise and communicate positively with guest, colleagues, and vendors
  • Strengthen relationships both internally and externally, while ensuring the provision of excellent customer service levels for all amenities and services offered
  • Work cohesively in collaboration with the room reservations and sales team to ensure a smooth experience for all residents and patrons
  • Reconcile bookkeeping and complete all daily front desk agent work, balance room posts and close day
  • Run account receivable reports, provide next day reports for hotel
  • Use of OPERA, MICROS, GXP, KIPSU, OUTLOOK on daily basis to run the operations smoothly
  • In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with the General Manager
  • Compute bills, post charges, processing audit and corrections whenever essential.

Store Supervisor

Tito's Pizza
Tillsonburg, ON
05.2021 - 04.2022
  • Supervised work of cashiers, training new team members and monitoring performance
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction
  • Assisted with making pizzas and other items to order following safe food handling procedures
  • Created successful plans to maximize profits and reduce loss
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences
  • Used electronic documentation, reference tools and automated training to drive customer service ratings
  • Handled escalated customer service concerns to preserve revenue streams from key customers.

Team Leader

McDonald's
London, Ontario
11.2019 - 04.2021
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Maintained daily inventory to facilitate successful material distribution.

Guest Service Agent/ Night Auditor

Pomeroy Kananaskis Mountain Lodge
Alberta
01.2020 - 04.2020
  • Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company's policies and procedure, prepared express check-in for the arriving groups
  • Assisting the manager on duty with overall operations of front desk and assumes responsibility for completion of shift work up to standards and according to established procedures
  • Collecting and verifying guest payment and identification, follows all procedures to protect sensitive guest information's
  • Process all financial transactions with strict adherence to defined procedures
  • Use of OPERA, MICROS, GXP on daily basis, preparation of accounting and management reports
  • Compute bills, post charges, processing audit and corrections whenever essential.

Education

Graduate Certificate - Hospitality and Tourism Operations Management

Fanshawe College
12.2020

Revenue Management Foundations -

06.2020

Bachelor's Degree - Hospitality and Tourism Management

Vivekanad Institute of Hotel and Tourism Management
04.2018

Certificate: Food and Catering Sciences -

06.2013

Food and Nutrition Sciences -

Jhunjhunwala P.G. College
06.2012

Ideas Revenue Solutions -

Skills

  • Employee management
  • Critical thinking
  • MS Office proficiency
  • Quality Assurance
  • Safety regulations
  • Strong Interpersonal and communication skills
  • Administrative skills
  • Hospitality services
  • Sales and Promotions
  • Communicating with clients
  • Customer communications

Awards and Aprreciation

  • Employee of the month - McDonald's - London, Ontario (August 2020)
  • Appreciation Certificate - Front Office - Hotel Hyatt - Punjab, India (March 2018)
  • Appreciation Certificate - Food and Beverages and Housekeeping - The Avillion Resort Hotel and Spa - Negeri Sembilan , Malaysia (November 2015)
  • Volunteer Work Greeter / Registrar / team Lead - foodie Festival - Vivekanand Institute of Hotel and Tourism management - Gujrat, India Server - Indian
  • Premier League Cricket Match - The Grand Park Fortune by ITC - Gujarat, India Server - Children's Day Event - Vivekanad Institute of Hotel and Tourism
  • Management - Gujarat, India Server - Outdoor Catering - Avillion Resort Hotel and Spa - Negeri Sembilan , Malaysia

Timeline

Delivery Associate

Amazon
02.2023 - Current

Front Desk Night Supervisor

Pomeroy Kananaskis Mountain Lodge
04.2022 - 02.2023

Store Supervisor

Tito's Pizza
05.2021 - 04.2022

Guest Service Agent/ Night Auditor

Pomeroy Kananaskis Mountain Lodge
01.2020 - 04.2020

Team Leader

McDonald's
11.2019 - 04.2021

Graduate Certificate - Hospitality and Tourism Operations Management

Fanshawe College

Revenue Management Foundations -

Bachelor's Degree - Hospitality and Tourism Management

Vivekanad Institute of Hotel and Tourism Management

Certificate: Food and Catering Sciences -

Food and Nutrition Sciences -

Jhunjhunwala P.G. College

Ideas Revenue Solutions -

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Divyang Vijay