Divyajothi Pantham Veettil
Mississauga,ON
Summary
Results-driven B. Com graduate with over a decade of banking experience specializing in accounting and bookkeeping. Proven track record of cultivating a robust network of customer contacts to generate new leads and provide exceptional customer service to drive business growth. Possessing a deep understanding of banking and financial principles and concepts, adept at leveraging this knowledge to achieve strategic objectives. Dedicated professional committed to delivering top-notch results in the banking industry. Project management course advantages
Overview
16
16
years of professional experience
Work History
DEPUTY MANAGER OPERATIONS
AXIS BANK
06.2022 - Current
- Keep up to date with product to provide suitable advice to the customers and Increase the customer satisfaction.
- Ensure smooth functioning of the branch and follow banking norms.
- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer.
- Make action plan, and strategize to get profit through branch operations and cross sell.
- Responsible for monitoring business, audit, compliance and operations.
BRANCH MANAGER
ESAF SMALL FINANCE BANK
06.2021 - 05.2022
- Promoting and marketing the branch and its products.
- Meeting with customers and resolving any problems or complaints.
- Ensuring there's a high level of customer service.
- Monitoring and achieving sales targets.
- Reporting to head office.
- Managing and motivating resources and staff.
- Overall control on performance of branch both operations, sales, and so on.
- Responsible for taking decisions that are cost effective and generate revenue.
BRANCH OPS MANAGER
ESAF SMALL FINANCE BANK
08.2018 - 05.2021
- Make action plan, and strategize to get profit through branch operations and cross sell.
- Keep up to date with product to provide suitable advice to the customers and Increase the customer satisfaction.
- Ensure smooth functioning of the branch and follow banking norms.
- Responsible for monitoring business, audit, compliance and operations.
- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer.
ASSISTANT MANAGER
HDFC BANK LTD.
12.2014 - 06.2016
- Responsible for customer queries and complaints handling and providing prompt solution to customer issues with prescribed TAT.
- Ensure satisfactory audit in the branch and assisting Auditors by providing required documents and data.
- Custodian of deliverables at branch.
- To provide best in class banking services to our customers.
- Assisting the branch in meeting their sales target
- Processing of all customer instructions with in TAT
- Custodian of vault
SENIOR OFFICER
ICICI BANK LTD.
05.2012 - 11.2014
- Responsible for handling Cash and non cash trasactions at branch.
- Responsible for dealing with all banking transactions, ensuring accuracy
- Custodian of vault, double lock custody and deliverables.
- High attention to detail, accuracy as well as customer service orientation.
- Responsible for high quality service, customer relationship management
- Increasing the CASA MAB from the ERV and NAV base assigned
- Achieving the overall Deposit growth, X-SELL target
- Assisting Auditors by providing required documents and data.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
- Increased team efficiency by streamlining communication and implementing new project management strategies.
ACCOUNTANT
PRAJODHT TAX PRACTITIONER
05.2009 - 04.2012
- Prepared individual, partnership, corporate and other types of tax returns.
- Ensured that all sales tax returns are filed timely and accurately.
- Prepared written communication for sales tax issues.
- Collected information for all sales tax and personal property tax audit
- Ensured that all legal fees entries for separate companies are recorded.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Education
Graduate Certificate - Project Management
Algoma University
Mississauga, ON04-2025
Bachelor of Commerce Degree - Commerce
Calicut University
Kerala India03.2009
Skills
- Cost analysis and savings
- Operations management
- Performance improvements
- Sales strategies
- Staff training and development
- Expertise in sales
- Process and procedure development
- Task delegation
- Decision-making capacity
- Team leadership
- Project management abilities
- Customer relationship management (CRM)
Languages
English
Professional Working
Timeline
DEPUTY MANAGER OPERATIONS
AXIS BANK
06.2022 - Current
BRANCH MANAGER
ESAF SMALL FINANCE BANK
06.2021 - 05.2022
BRANCH OPS MANAGER
ESAF SMALL FINANCE BANK
08.2018 - 05.2021
ASSISTANT MANAGER
HDFC BANK LTD.
12.2014 - 06.2016
SENIOR OFFICER
ICICI BANK LTD.
05.2012 - 11.2014
ACCOUNTANT
PRAJODHT TAX PRACTITIONER
05.2009 - 04.2012
Graduate Certificate - Project Management
Algoma University
Bachelor of Commerce Degree - Commerce
Calicut University
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