Divyadeep
Moncton,NB
Summary
Results-oriented professional with a strong background in customer service, multitasking, and operational coordination. Proven track record of efficiently meeting company needs through organized practices. Skilled at working under pressure and adapting to new challenges. Committed to enhancing organizational brand and delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Manager
Rasovara Sweets And Restaurant
07.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised employee productivity and provided feedback.
- Enforced company policies and objectives.
- Scheduled shifts and resolved customer complaints.
- Fostered positive working relationships with staff and management.
Customer Service Representative
Lazeez Shawarma
01.2022 - 06.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer service and resolved issues effectively.
- Maintained professionalism under pressure and diffused tense situations.
- Built and nurtured customer relationships to drive repeat business.
- Managed customer and ensure their satisfaction.
Grocery Clerk
Reliance Fresh
09.2020 - 06.2021
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
Graduate Certificate - Financial Planning Services
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2022
Bachelor of Commerce - Commerce And Business Administration
MCM-DAV 36
Chandigarh, India05.2020
Skills
- Operational Coordination
- Customer Service
- Multitasking and Prioritization
- Effective Under Pressure
- Data Entry and Maintenance
- Strong Communication
- Problem Resolution
- Team Collaboration
- Time Management
Timeline
Manager
Rasovara Sweets And Restaurant
07.2022 - 08.2023
Customer Service Representative
Lazeez Shawarma
01.2022 - 06.2022
Grocery Clerk
Reliance Fresh
09.2020 - 06.2021
Graduate Certificate - Financial Planning Services
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce - Commerce And Business Administration
MCM-DAV 36
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