Divya Verma
Mississauga,ON
Summary
"Detail-oriented Front Office Executive with 4 years of experience in office administration and customer service. Expertise in greeting clients, managing phone systems, and coordinating meetings. Proven ability to create a positive first impression, resolve inquiries, and maintain a well-organized office environment. Excited to bring my strong organizational skills and positive attitude to your team."
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Officer
PLAZA PREMIUM LOUNGE
11.2023 - 10.2024
- Company Overview: GUEST SERVICE OFFICER at AIRPORT TERMINAL-3
- Greeting visitors and clients with a professional and friendly demeanor
- Handling incoming calls and directing them to the appropriate person or department
- Managing the reception area and ensuring it is clean and organized
- Assisting with administrative tasks such as sorting mail, filing, and data entry
- Maintaining office supplies inventory and placing orders when necessary
- Coordinating appointments and meetings
- GUEST SERVICE OFFICER at AIRPORT TERMINAL-3
Front Office Executive
AIR INDIA
12.2019 - 08.2023
- Company Overview: FRONT OFFICE EXECUTIVE at DELHI AIRPORT
- Customer Check-in - Check-out
- Appointment Scheduling & Coordination
- Customer Service & Communication
- Cash Handling & Payment Processing
- Retail Sales and Product Knowledge
- FRONT OFFICE EXECUTIVE at DELHI AIRPORT
Customer Support
TELEPERFORMANCE
02.2022 - 01.2023
- Company Overview: USA COMPANY, CUSTOMER SUPPORT
- Customer Inquiries & Assistance
- Issue Resolution & Troubleshooting
- Collaboration & Escalation
- Product Information & Support
- Product Knowledge, Updates & Customer Satisfaction
- USA COMPANY, CUSTOMER SUPPORT
- Work from home
Education
Bachelors - Airline Tourism Hospitality Management
PCTE COLLEGE
01.2019
12TH - Honours
B.C.M. SR. SEC. SCHOOL
01.2015
Skills
- Strong ability to learn from peer groups
- Open to acquiring new knowledge and skills
- Good managerial abilities
- Teamwork abilities
- Effective Communication skills in English
Certification
- Cannsell Certificate
- Security License
- First aid with CPR Level C
- Smart Serve
- Health & Safety Management System Awareness
- G1 License
Hobbies and Interests
- Explore the different places
- Swimming
- Cooking
Availability
Full-Time Availability
Timeline
Guest Service Officer
PLAZA PREMIUM LOUNGE
11.2023 - 10.2024
Customer Support
TELEPERFORMANCE
02.2022 - 01.2023
Front Office Executive
AIR INDIA
12.2019 - 08.2023
12TH - Honours
B.C.M. SR. SEC. SCHOOL
Bachelors - Airline Tourism Hospitality Management
PCTE COLLEGE
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