Divya Vaddi
North York,Canada
Summary
Experienced IT professional with a strong foundation in Privileged Access Management (CyberArk) and Tibco platform support. Proven ability to implement, administer, and support CyberArk components while delivering exceptional client service. Seeking a challenging role to leverage expertise in PAM solutions and contribute to organizational success. Worked with clients like Beam Suntory and Bank of America, gaining an in-depth understanding of infrastructure concepts such as cloud, networking, PAM (Privilege Access Management), and virtualization. Skilled in active directory integration with CyberArk for streamlined user management and authentication processes. Possess strong troubleshooting and incident resolution capabilities in production environments. Additionally, have a good knowledge of the basics of Python and Linux, as well as familiarity with Azure fundamentals and cloud infrastructure concepts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Allianceonellc
01.2023 - Current
- Handled an average of 50-60 calls per day, maintaining excellent customer service and efficient call handling times (AHT).
- Assisted healthcare providers with payment processing on behalf of insurance companies, ensuring accurate and timely transactions.
- Guided customers in choosing and updating their preferred payment methods, and provided troubleshooting support for website/app issues.
- Assisted customers with website/app troubleshooting, account management, and modifications.
IT Analyst
Tata Consultancy Services
06.2016 - 06.2022
- I started in 2016 as a new graduate and worked for banking and finance Clients in the field of Privilege Access Management (CyberArk PAM) and TIBCO Middleware
- Having 3+ year experience as CyberArk Administrator, Implementation, and operational support
- Led CyberArk implementations, upgrades, and disaster recovery configurations, ensuring high availability and continuity
- Resolved issues related to credential reconciliation and safe management in CyberArk Central Password Manager
- Experience in Installing, upgrading, patching, and configuring Cyber-Ark Vault, PVWA, CPM, PSM, PSMP and PTA in Prod and DR
- Worked and assisted Senior Security consultant on 2 implementation projects which included installation of CyberArk and its components
- Experience in resolving issues in Cyber Ark's Central Password Manager to communicate with hosts to reconcile credentials
- Administration experience of CyberArk vault with Safe creation, integration with LDAP and SAML methods
- Responsible for defining access control, user entitlements, and managing applications (EPV, CPM, PSM, PVWA)
- Experience in implementing and integrating various other components like Password upload utility, LDAP, SMTP and Backup
- Responsible for maintaining the CyberArk environment and working closely with the CyberArk Professional Services for overall optimization
- Monitoring of critical system services reporting performance and server health
- Actively participated in defining and testing disaster recovery scenarios for automatic failover and failback
- Assisted Tibco clients with troubleshooting errors in the code
- Used tools like Super Putty (Unix), Geneos, Service Now, JIRA (Kanban board), DNT Grapher, Urban Code deploy, Toad (Oracle client) for database connectivity
- Worked on major upgradations of Tibco, EMS and iProcess
- Worked on SSL certificate renewals, remediation of vulnerabilities on Linux servers
- Good knowledge of Tibco Iprocess and BW migrations
- Worked extensively on Tibco application deployments, migrations, platform stability, Incident Management (IM) and Disaster Recovery (DR) activities
- Worked on creating JMS queues, topics, bridges, and routes
ISC Co-ordinator
Tata Consultancy Services
08.2018 - 08.2019
- Managed ODC accesses
- Conducted training and sessions on information security
- Generated login logout reports of ODC
- Managed incidents reported by associates of our project
Safety Champ
Tata Consultancy Services
06.2016 - 08.2019
- Conducted safety training for new joiners
- Ensured that the employees of our project completed the safety related training and are aware of the policies and emergency map
Education
PG Diploma - Cloud computing for big data
Lambton College
Toronto, ON12.2023
Skills
System Troubleshooting
Incident Management
Engineering Documentation
Excellent Communication
Problem Resolution
Disaster Recovery & High Availability
Certificationsandawards
- Azure Basic Fundamentals, 08/01/22
- CyberArk Certified Defender, 04/01/22
- CyberArk Certified Trustee, 11/01/21
- Special Achievement Award, 02/01/22
- Service & Commitment Award, 08/01/21
- Star of the Month Award, 01/01/18
Volunteer Experience
- Safety Champ, 06/01/16, 08/31/19, Tata Consultancy Services, Hyderabad, India, Conducted safety training for new joiners., Ensured that the employees of our project completed the safety related training and are aware of the policies and emergency map.
- ISC Co-ordinator, 08/01/18, 08/31/19, Tata Consultancy Services, Hyderabad, India, Managed ODC accesses., Conducted training and sessions on information security., Generated login logout reports of ODC., Managed incidents reported by associates of our project.
Certification
Azure Basic Fundamentals Aug 2022
CyberArk Certified Defender Apr 2022
CyberArk Certified Trustee Nov 2021
Timeline
Customer Service Representative
Allianceonellc
01.2023 - Current
ISC Co-ordinator
Tata Consultancy Services
08.2018 - 08.2019
IT Analyst
Tata Consultancy Services
06.2016 - 06.2022
Safety Champ
Tata Consultancy Services
06.2016 - 08.2019
PG Diploma - Cloud computing for big data
Lambton College
Similar Profiles
Laquwan HudsonLaquwan Hudson
Forklift Operator at AllianceonellcForklift Operator at Allianceonellc
Jagmandeep RandhawaJagmandeep Randhawa
Client Service Representative at AllianceonellcClient Service Representative at Allianceonellc
Jeffery PulaoJeffery Pulao
Building Cleaner at Pinedale PropertiesBuilding Cleaner at Pinedale Properties
Jugert GjikokaJugert Gjikoka
Restoration Technician at IBX ServicesRestoration Technician at IBX Services
Ramatoulaye AwRamatoulaye Aw
Food Service Worker at Wingstop CanadaFood Service Worker at Wingstop Canada