Divya Umrigar
Digital Merchandiser
Etobicoke,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Digital Merchandiser
Spinrite
Toronto, ON
06.2021 - Current
- Create, maintain, and optimize pages and back-end catalogs of Spinrite’s direct-to-consumer website.
- Manage site content, pattern catalog, and geo-targeted user experiences.
- Responsible for confirming the accuracy of website content, including UX, copy, imagery, A/B testing experiments, and linking strategies.
- Assist in day-to-day website operations, including the prioritization and implementation of digital features, functionality, campaigns, content updates, bug fixes, and online testing.
- Support the development of short and long-term features and functionality from concept to delivery.
- Attend meetings with key stakeholders, as needed, to help support tracking operational and project milestones, addressing blockers, hitting deadlines, improving the consumer experience, and driving sales.
- Participate in weekly team meetings with cross-functional partners, communicating project statuses or business results and following up on actions to drive business growth.
- Implemented pay-per-click campaigns to increase website traffic and conversions.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Provide training during company transition process.
Technical Support Engineer
SK Computer
Surat, Gujarat
01.2016 - 02.2018
- Generating IP addresses.
- WiFi Connectivitity using SK computer’s authorized router, modem, switch, extender etc. based on customer’s requirements.
- Router interfacing, monitoring, and maintaining connectivity..
- To perform operational troubleshooting strictly for WiFi
- Providing technical support to network users.
- Day to day admin and monitoring work as assigned.
- Setting up user accounts, permissions, and passwords.
- Fixing connectivity or network faults.
- Troubleshooting technical issues using provided training, tools, and equipment.
- Provides first level end-user support on site or remote via help desk for hardware and software district wide.
- Install, configure, and maintain Antivirus protection on user’s systems.
Education
Post-Graduate Certificate - Wireless Networking And System Security Analysis
George Brown College
Toronto, ON 01.2019 - 04.2020
Bachelor's of Engineering - Electronics And Communication Engineering
Sarvajanik College of Engineering And Technology
Surat, Gujarat 06.2011 - 06.2015
Skills
Teamwork and Collaboration
Multitasking Abilities
Flexible and Adaptable
Training and Development
Written Communication
Self-Motivated
Salesforce Ecommerce Platform expertise
Google Analytics Report Reading
Troubleshooting
Accomplishments
- Achieved positive solution by introducing CyberDuck Software for bulk image uploading tasks.
- Trained and ready more than three members during company's transition process.
- Documented and resolved repeatedly asked question related to products which led to easiness and flexibility.
- Collaborated with team of seven members in the development of confidential consumer coupons and promotions.
- Help company to save tons of money by not opening any ticket with our development team by using my best knowledge to solve multiple site development related items.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Merchandiser
Spinrite
06.2021 - Current
Post-Graduate Certificate - Wireless Networking And System Security Analysis
George Brown College
01.2019 - 04.2020
Technical Support Engineer
SK Computer
01.2016 - 02.2018
Bachelor's of Engineering - Electronics And Communication Engineering
Sarvajanik College of Engineering And Technology
06.2011 - 06.2015