Divya Suri
Ottawa,Canada
Summary
Dynamic professional with a proven track record at The Co-operators, adept in claims adjustment and sales optimization. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong analytical skills and teamwork. Achieved over 150% ROI improvement for clients, demonstrating exceptional multitasking and communication abilities.
Overview
9
9
years of professional experience
Work History
Claims Adjuster I, Auto
The Co-operators
Ottawa, Canada
05.2024 - Current
- Responsible for investigating and settling automotive physical damage claims
- Analyzing the information gathered, determining liability, reviewing assessment of the damages and settling claims
- Checking details of the insurance policy to determine coverages
- Negotiating and authorizing settlements and payments with vendors
- Answering queries relating to investigations and the claim process
- Maintaining strong adherence to the expected claims timeline
INSIDE SALES ASSOCIATE
Accenture
Ottawa, Canada
11.2021 - 05.2024
- Supporting small and medium size businesses (SMB) of over 150 clients with their Facebook ad campaigns
- Provided recommendations to optimize advertisers Facebook ads with new marketing strategies to help advertisers reach their goals more effectively
- Improve client's experience by driving optimal and appropriate product adoption- Meta pixel setup, campaign setup and analysis, ad creative recommendations, audiences, budget, A/B testing
- Increase the ROI for client's advertisements by optimizing their ad performance and increasing their investments on Meta Ads Manager, Meta Platforms
- Review and analyze campaign performances, CPR, ROAS, CPA, ROI and finding ways to optimize the campaigns
- Met and exceeded individual key performance indicators (KPI's) quarter over quarter
O-TRAIN AMBASSADOR
OC Transpo (City of Ottawa)
Ottawa, Canada
11.2019 - 09.2020
- Developed and maintained a positive company image and reputation
- Responsible for providing assistance to the Transit Customer Systems and Planning Service Area with the promotion and implementation of multi-modal transportation in Ottawa
- Provided friendly, helpful and courteous service to the public
- Providing fully accessible service for customers with disabilities
- Helping the customers use the ticket machines, enter and exit the fare gates
- Navigate the stations and bus platforms
- Responding to customer enquires and complaints
- Knowledge of Ottawa's public transit system and municipal structure
SHIFT MANAGER
Burger King
Ottawa, Canada
03.2019 - 11.2019
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts, Promoted customer satisfaction by addressing complaints and issuing refunds
- Ensured compliance with food safety regulations and quality standards
- Resolved conflicts between employees or customers in a professional manner
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
- Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times
- Prepared and submitted daily reports to management
- Tracked store inventories and replenished item levels by ordering new products
COORDINATOR
Kokkaburra School
Mumbai, India
06.2017 - 10.2018
- Provided administrative support in scheduling appointments, organizing documents, and preparing reports
- Managed flow of paperwork within the school by storing, retrieving and organizing records
- Planned and coordinated events, meetings with Parents
- Designed and implemented daily lessons for classrooms
CUSTOMER SERVICE REPRESENTATIVE
Addis Marketing (HDFC Bank)
Mumbai, India
06.2016 - 02.2017
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Responded to telephone inquiries and complaints following standard operating procedures
- Developed positive relationships with customers through friendly interactions
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted customers with product selection by providing detailed information about available products and services
- Maintained an updated knowledge base of current products, services, pricing, promotions
Education
BUSINESS MANAGEMENT STUDIES - MANAGEMENT
Mumbai University
Mumbai04.2013
Skills
- Teamwork
- Strong communication and interpersonal skills
- Multitasking
- Analytical skills
- Time management
Languages
- English, Advanced
- Hindi, Advanced
- Punjabi, Fluent
Timeline
Claims Adjuster I, Auto
The Co-operators
05.2024 - Current
INSIDE SALES ASSOCIATE
Accenture
11.2021 - 05.2024
O-TRAIN AMBASSADOR
OC Transpo (City of Ottawa)
11.2019 - 09.2020
SHIFT MANAGER
Burger King
03.2019 - 11.2019
COORDINATOR
Kokkaburra School
06.2017 - 10.2018
CUSTOMER SERVICE REPRESENTATIVE
Addis Marketing (HDFC Bank)
06.2016 - 02.2017
BUSINESS MANAGEMENT STUDIES - MANAGEMENT
Mumbai University
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