DIVYA SINGH
Calgary,AB
Summary
Dynamic customer service professional with experience at Samsung, excelling in clear communication and accurate data management. Proven ability to enhance customer satisfaction and drive sales through effective upselling techniques. A goal-driven team player, eager to contribute innovative ideas and support collaborative efforts to exceed targets.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Samsung
08.2023 - 04.2024
- Engage with customers daily to understand their needs and provide tailored solutions, resulting in positive customer experiences and repeat business.
- Assist customers with product information, plan upgrades, and transactions efficiently and courteously.
- Manage customer records accurately, including tracking purchases and follow-up needs.
- Support sales targets by recommending promotions and upselling relevant products.
- Collaborate with team members to ensure smooth operations and exceed store goals
Sales Intern
Tech Mahindra
08.2022 - 04.2023
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported client acquisition strategies with pipeline management and lead qualification.
- Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
Education
Bachelor of Science - Software Engineering
University of Calgary
Calgary, AB04-2026
Skills
- Clear and effective communication
- Strong customer service orientation
- Basic sales and upselling techniques with eagerness to learn
- Team collaboration and adaptability
- Accurate data entry and customer record management
- Goal-driven with a coachable mindset
- Professional and positive attitude
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Associate
Samsung
08.2023 - 04.2024
Sales Intern
Tech Mahindra
08.2022 - 04.2023
Bachelor of Science - Software Engineering
University of Calgary
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