Divya Sharma

• Monitored and submitted patient claims across various portals.

• Performed medical billing using Jane Software.

• Managed room preparation and laundry services.

• Greeted patients and visitors, providing a welcoming environment.

• Managed multi-line phone system, addressing inquiries .

• Scheduled appointments for both new and existing patients.

• Responded to emails from adjusters, lawyers, and patients in a timely and professional manner.

• Assisted physiotherapists during patient sessions as required.

• Proficient in managing billing processes for motor vehicle accident claims and work-related injury claims.

Monitoring and controlling access to the premises.

• Assisting residents and guests with security related concerns.

• Attending calls.

• Issuing security passes.

• Maintaining records of security incidents.

• Reporting any suspicious activities.

• Maintaining accurate records of incidents and handle data base on daily basis.

• Responsible for logging and monitoring progress of medical claims.

• Delivered high-quality customer care to insured individuals and claimants during the

claims process to ensure effective and timely service.

• Investigate circumstances surrounding insurance claims to determine validity of claim.

• Trained newly recruited claims analysts.

• Approve disability and other insurance claims.

• Ensure claims are valid and settlements to are made according to company practices and

procedures.

• Consult team leader, SME or other relevant individuals to discuss insurance claims.

• Prepare adjustment reports.

• Social interest in speaking with people to discuss claims.