Divya Sharma
Kitchener,Canada
Summary
Experienced System Engineer at Infosys with a strong background in software systems management and IT infrastructure. Recently completed a Cloud Data Management certification, expanding expertise in cloud technologies and data management. Developed excellent customer service and problem-solving skills through a role as a Customer Service Representative. Seeking an entry-level IT position to utilize technical knowledge, communication skills, and dedication to enhancing technology solutions and user satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
LCBO
06.2023 - Current
- Managed high volumes of cash transactions, maintaining accuracy and timeliness under pressure
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Project Manager Intern
Netzila Technologies
04.2022 - 03.2023
- Managed international client projects, acting as the primary point of contact to ensure clear communication and satisfaction
- Led and coordinated a team of 30 members, assigning tasks and overseeing project workflows using management tools like Asana and Trello
- Conducted thorough testing of websites to guarantee functionality and quality before delivery, enhancing client trust and satisfaction
- Ensured adherence to project timelines and deadlines, efficiently organizing resources and schedules to meet client expectations
System Engineer Trainee
Infosys
09.2021 - 03.2022
- Leveraged expertise in materials management- configuring SAP MM settings for optimal results across various industries.
- Created End-to-End Master Data for materials from material creation to goods issued, received, purchase info and invoices.
- Developed strong relationships with stakeholders through effective communication and collaboration.
- Contributed to successful project completion by providing essential support during all phases of development.
Education
Post Graduation Certification - Cloud Data Management
Conestoga College
03.2022
Bachelors Of Technology -
Punjab Technical University
05.2021
Skills
- Customer Service
- Problem-solving
- Critical Thinking
- Active listening
- Complaint resolution
- Computer proficiency
- Microsoft Office[Word, Excel, Outlook etc]
- Project management [Trello, Monday, Asana]
- Programming language [C, Python]
- Technical support
- Troubleshooting
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Customer Service Representative
LCBO
06.2023 - Current
Project Manager Intern
Netzila Technologies
04.2022 - 03.2023
System Engineer Trainee
Infosys
09.2021 - 03.2022
Bachelors Of Technology -
Punjab Technical University
Post Graduation Certification - Cloud Data Management
Conestoga College
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