Divya Sharma

• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Identified and resolved problems through root cause analysis and research.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Troubleshoot and resolve problems that an associate encounters with customer returns.
• Queried databases for information needed for report processing.

• Analyzed customer data to identify trends and anticipate customer needs.
• Utilized customer feedback to improve product offerings.
• Worked with scanners and labels to identify customer returned items.
• Increased productivity of units processed by 160% during peak season.

• Entered and priced inventory to assist with efficient restocking.
• Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
• Managed inventory levels for optimal stock availability and minimized overstock situations.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Gather and verify invoices for appropriate documentation prior to payment
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger
• Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
• Prepare analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing
• Support other accounting and finance team members, inventory management, and cost accounting