Divya Saroa
Prince George,British Columbia
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
The Hudson's Bay
08.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Associate Team Lead
The Hudson's Bay
04.2023 - 08.2023
- Participated in performance review processes, providing constructive feedback and recommendations for individual growth and development.
- Served as a point of escalation for complex issues or conflicts among team members, successfully resolving disputes while maintaining professional relationships.
- Served as a liaison between upper management and team members, effectively communicating goals, expectations, and updates.
- Ensured compliance with company policies and procedures by closely monitoring the actions of all team members.
- Monitored team performance through regular evaluations and feedback sessions, leading to continuous improvement in individual and overall productivity.
- Enhanced team productivity by implementing efficient workflow processes and providing guidance on task prioritization.
Human Resources Manager
The Kanan International Pvt. Ltd
08.2014 - 07.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Promoted diversity and inclusion initiatives, fostering an equitable work environment for all staff members.
- Partnered with hiring managers to refine job descriptions and determine ideal candidate profiles for vacant positions.
Education
Post Diploma in Human Resource - Human Resource Management
College of New Caledonia
Prince George, BC12.2022
Masters in Human Resource Management - Human Resource Management
Sardar Patel University
Gujarat, India04.2014
Bachelors in Business Administration - Human Resource, Marketing
Sardar Patel University
Gujarat, India04.2012
Skills
Employee Relations
Recruitment and selection
Diversity and Inclusion
Grievance handling
Onboarding and Orientation
Succession Planning
Languages
English
Professional Working
Punjabi
Full Professional
Gujarati
Full Professional
Hindi
Full Professional
Additional Information
Have the WES Evaluation Report for Canadian Equivalent study.
Timeline
Assistant Manager
The Hudson's Bay
08.2023 - 09.2024
Associate Team Lead
The Hudson's Bay
04.2023 - 08.2023
Human Resources Manager
The Kanan International Pvt. Ltd
08.2014 - 07.2020
Post Diploma in Human Resource - Human Resource Management
College of New Caledonia
Masters in Human Resource Management - Human Resource Management
Sardar Patel University
Bachelors in Business Administration - Human Resource, Marketing
Sardar Patel University
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