Divya Rawat
Brampton,ON
Summary
Driven by a results-focused approach, I leveraged my expertise in customer engagement and data-driven decision-making at Techdoyenne Software Solutions to significantly enhance productivity and expand the client base. My background in key account management and proposal writing, honed at ICICI Bank Ltd, underscores my ability to foster strong professional relationships and drive business growth.
Overview
5
5
years of professional experience
Work History
Business Developer Executive
Techdoyenne Software Solutions
10.2020 - 10.2023
- Facilitated collaboration between internal departments, fostering a cohesive team environment that led to increased productivity.
- Increased client base by consistently networking and building strong professional relationships.
- Presented comprehensive reports to senior management, providing valuable insights into business performance metrics and growth opportunities.
- Enhanced company's brand image through active participation in industry events and conferences.
- Managed approximately 30-35 calls, emails per day to my managed customers.
Customer Service Officer
ICICI Bank Ltd
12.2018 - 06.2020
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Education
BCA - Computers
Punjab University
Chandigarh05.2015
Skills
- Customer Engagement
- Key Account Management
- Social Media Strategy
- Provide administrative support
- Typing speed of 50 words per minute
- Pro at making proposals to the customers
- Solid understanding and management of Cash
- Onboarding new clients and servicing the existing clients
- Maintained inventory report and key movement register
- Good at handling client queries in person and over a call
- Proposal writing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Hobbies
Drawing
Visiting new places
Timeline
Business Developer Executive
Techdoyenne Software Solutions
10.2020 - 10.2023
Customer Service Officer
ICICI Bank Ltd
12.2018 - 06.2020
BCA - Computers
Punjab University
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