Divya Rani
Saskatoon,SK
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
ASSISTANT MANAGER
KFC
06.2020 - 01.2024
- Ensuring adequate staffing levels are maintained throughout the day
- Generate inventory reports and make sure that all needed materials are always on hand
- Ensure adherence to Food safety and sanitation standards
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Working directly with crew members to ensure their training remains current
- Respond quickly and practically to emergencies, crisis, or unexpected problems during the shift
- Generate weekly, monthly, and annual reports & oversee opening and closing of store.
Crew Member
Mc Donald's
03.2018 - 11.2019
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
SALES ASSOCIATE
YOYOSO
06.2022 - 10.2022
- Communicating with customers on regular basis to ensure high degree of customer satisfaction
- Answering phone calls and maintaining file system
- Access, establish and monitoring inventory for economic order quantity
- Associate Degree in Psychology
- Processing customer orders and releases
- Supporting sales department with accurate information within time limits
- Dealing with the purchase of corrugated supplies.
ADVISOR CUSTOMER SERVICE (WORK FROM HOME)
CONCENTRIX
12.2020 - 05.2021
- Undertaken project for renowned companies like Cabela's and Bass Pro Shops
- Resolve 300+ weekly customer enquiries via phone and email, consistently exceeding targets
- Greet customers in a courteous, friendly, and professional manner & listen attentively to customer needs and concerns
- Prepare complete and accurate work including appropriately notating accounts as required.
Education
CAMOSUN COLLEGE
Skills
- Ability to interact with difficult customers and give them a good response
- Ability to adapt positive rapport with co-workers
- Strong communication skills
- Ability to write and speak English, Punjabi, and Hindi
- Customer Service
- Experience of using different computer software
- Microsoft Office: Word, Excel, and PowerPoint
- Ability to operate the cash register
- Multitasking
- Problem-solving
Languages
English
Full Professional
Timeline
SALES ASSOCIATE
YOYOSO
06.2022 - 10.2022
ADVISOR CUSTOMER SERVICE (WORK FROM HOME)
CONCENTRIX
12.2020 - 05.2021
ASSISTANT MANAGER
KFC
06.2020 - 01.2024
Crew Member
Mc Donald's
03.2018 - 11.2019
CAMOSUN COLLEGE
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