Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
DIVYA RANA

DIVYA RANA

London,Canada

Summary

With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to make a valuable contribution to team success. Goal is to assist high-value clients and achieve positive results. Ready to take on new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

CIBC
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Demonstrated outstanding collaboration across organization and managed many tasks.
  • Proved successful working within tight deadlines and a fast-paced environment.

HOST/ SERVER

BOSTON PIZZA
06.2022 - 08.2023
  • Managed customer reservations, orders, and inquiries, ensuring seamless service and client satisfaction in a fast-paced environment
  • Cross-trained in various operational areas, improving team flexibility and client experience
  • Processed financial transactions with accuracy, maintained customer relations and handled sensitive payment information confidentially

CUSTOMER SERVICE REPRESENTATIVE

A&W RESTAURANTS
11.2021 - 08.2022
  • Delivered exceptional customer service by managing orders, resolving issues, and ensuring a smooth, enjoyable customer experience
  • Processed transactions accurately, handled cash and credit payments and maintained a well-organized workspace
  • Developed a keen attention to detail by maintaining accurate records of transactions and customer requests

Education

Business Management -

Fanshawe College
London, ON
05-2023

Skills

  • Responsibility and Ownership: Demonstrates a strong sense of accountability in all tasks and projects
  • Project Management: Skilled in coordinating activities and managing timelines effectively
  • Effective Communication: Proficient in conveying information clearly and persuasively in various formats
  • Relationship Building: Strong interpersonal skills, fostering positive interactions and collaboration with others
  • Time Management: Adept at handling multiple tasks simultaneously while maintaining high-quality standards
  • Administrative Support: Experienced in providing comprehensive office administration services
  • Organizational Productivity: Committed to enhancing operational efficiency and streamlining processes
  • Proactive Approach: Consistently takes initiative to identify and implement improvements

Accomplishments

    Purpose Award (CIBC)

    IFSE CERTIFIED - MAY 2024

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

CIBC
04.2023 - Current

HOST/ SERVER

BOSTON PIZZA
06.2022 - 08.2023

CUSTOMER SERVICE REPRESENTATIVE

A&W RESTAURANTS
11.2021 - 08.2022

Business Management -

Fanshawe College

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DIVYA RANA