Summary
Overview
Work History
Education
Skills
Certifications & Education
Timeline
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DIVYA RANA

DIVYA RANA

Account Manager - Inside Sales
Brampton,ON

Summary

Passionate sales professional with a proven ability to excel both as an individual contributor and as a team manager. Thrives on the challenges of identifying new business opportunities, forming strong client relationships, and driving revenue growth. Possesses exceptional leadership skills and a collaborative approach that empowers team members to achieve their full potential. Dedicated to fostering a high-performance culture while maintaining a hands-on approach in cultivating customer satisfaction and exceeding sales targets.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work History

Inside Sales Account Representative

Accenture Inc.
05.2023 - Current
  • Managed a portfolio of 180 high-spending organizations on Meta Platform (Facebook and Instagram ads), providing consultative guidance on ad campaign selection, target audience, budget allocation, and creative elements to maximize results
  • Employed consultative sales techniques to help social media advertisers align their marketing goals with ad campaigns, resulting in improved ad spends on the platform through enhanced performance
  • Conducted bi-weekly sales calls with all accounts to assess account health, drive revenue growth, provide exceptional customer service and consulting support, and assist customers in optimizing platform usage for mutual growth and trust-building
  • Demonstrated effective communication skills in managing inquiries and expedited tech support cases when escalation was necessary to streamline processes.
  • Negotiated contracts with clients by understanding their requirements and offering tailored solutions, leading to mutually beneficial agreements.

Inside Sales- Team Lead

ActZero Inc.
10.2021 - 04.2023
  • Achieved 20% increase in qualified leads by implementing targeted lead generation strategies, resulting in significant business growth and revenue generation for the company.
  • Coordinated and facilitated product demonstrations for key decision-makers at top-tier cyber security firms, contributing to a 30% conversion rate from qualified leads to closed deals.
  • Developed persuasive sales presentations and materials that effectively communicated the unique value proposition of cyber security products, leading to a 25% increase in client engagement during initial outreach.
  • Proactively monitored industry trends and market developments within cyber security sector, providing valuable insights that influenced sales strategies and positioning, driving a 15% growth in market share within targeted industries.
  • Collaborated closely with the marketing team to optimize lead generation efforts, resulting in a substantial 40% improvement in lead quality through feedback-driven enhancements to marketing collateral and messaging alignment with customer needs.

Sales Manager

Skylink Technologies
03.2019 - 10.2021
  • Spearheaded strategic partnerships development within Ontario technology industry, resulting in a 20% increase in market penetration and revenue growth.
  • Mentored and motivated partners in Ontario, leading to a 15% improvement in sales performance through innovative incentive structures and effective sales coaching techniques.
  • Proactively addressed partner escalations in Ontario market, maintaining a 95% partner satisfaction rate and solidifying positive long-term relationships with key accounts.
  • Crafted compelling brand messaging and marketing materials that led to a 25% increase in brand awareness and differentiation within the competitive Ontario market landscape.
  • Directed successful trade shows, website content management, and promotional campaigns tailored to Ontario market, resulting in a 30% boost in regional lead generation and customer engagement.

Demand Generation Manager

Johnson Controls
12.2017 - 02.2019
  • Demonstrated leadership in sales, account management, and mapping, overseeing micro-territory coverage and penetration through various regional marketing activities, such as events, email campaigns, marketplace strategies, and outbound call campaigns for Tier 1, Tier 2, and Tier 3 coverage
  • Spearheaded inside sales efforts, working on business proposals, RFPs, responses, negotiations, closures, and order bookings, with a focus on small segment opportunities and marketplace-generated business
  • Managed large accounts through inside sales activities, utilizing account mapping techniques to identify upcoming opportunities, projects, and key stakeholders
  • Led and managed teams, ensuring adherence to key performance indicators (KPIs), quality standards, and timely turnaround for inbound leads
  • Provided periodic report-outs on sales plans, measuring and communicating results against goals, while forecasting, measuring, and analyzing the impact of programs on sales cycles.

Team Lead- Inside Sales

Google (Payroll: SellbyTel)
06.2014 - 07.2017
  • Directed and supervised a team of 18 members, driving proactive outreach and inbound lead management to achieve exceptional sales development results and establish a top-performing Inside Sales team for Google Cloud (Google Workspace), achieving 153%+ of quarterly targets (Annual 3M USD Qualified Pipeline)
  • Demonstrated expertise in stakeholder management, accountability for KPIs, and successful change management initiatives, resulting in improved team performance and productivity while ensuring the consistent achievement of individual and team KPIs (LTO, CTO, OTC) aligning with organizational goals for success
  • Managed end-to-end operations for multiple teams, including pipeline, hiring, quality, and training to deliver exceptional results
  • Exhibited strong leadership skills in consistently motivating and developing individuals to maximize performance and contribute to overall team success
  • Delivered insightful reports to the Google Demand Generation Team that drove continuous improvements in sales strategies
  • Fostered partnerships with channel partners and potential collaborators to enhance

Business Development Manager- North India

CS Infocomm
03.2013 - 04.2014
  • Spearheaded client engagement as the principal point of contact, fostering strong relationships with prospective and existing clients to uncover lucrative business opportunities and successfully managed key accounts, consistently enhancing existing customer relationships through strategic account management and up-selling techniques, resulting in increased revenue and client satisfaction.
  • Proven track record in achieving and surpassing sales quotas by implementing robust territory mapping, expansion strategies, meticulous attention to achieving financial growth for the organization, pioneering the development of new customer relationships by identifying and capitalizing on business opportunities, employing effective negotiation skills, and consistently closing lucrative deals with a prime focus on outbound leads.
  • Revenue Growth and Upselling Mastery: Elevated key account revenue by 8% through strategic upselling, surpassing a targeted 13% increase and enhancing overall client satisfaction while also pioneering the development of new customer relationships.
  • Territory Expansion and Quota Attainment: Exceeded annual sales quota by 16%, implementing effective territory mapping and expansion strategies resulting in substantial 4% financial growth for the organization with a proven track record in achieving ambitious targets through comprehensive account plans incorporating cold calling, prospecting, qualification and account mapping

Inside Sales Manager - North America

Aspect Software
03.2009 - 03.2013
  • Revenue Growth: Elevated key account revenue by 8% through strategic up-selling while pioneering the development of new customer relationships.
  • Territory Expansion: Exceeded annual sales quota by 16%, implementing effective territory mapping strategies resulting in substantial financial growth for the organization with a proven track record in achieving ambitious targets.
  • Managed key accounts, consistently enhancing customer relationships and increasing revenue and satisfaction through strategic account management and up-selling techniques.
  • Proven track record in achieving and surpassing sales quotas through robust territory mapping, expansion strategies, new customer development, effective negotiation skills, and consistent lucrative deal closures.
  • Achievements:
    - Lead Generation Excellence: Exceeded targets by 21% ($18M) showcasing a proven track record in sales for small-sized contact center software deals in North America.
    - Sales Process Optimization: Achieved a 14% increase in successful closures for small-sized businesses, surpassing targeted goals with an updated CRM tool contributing to efficient workflows leading to substantial revenue growth against set targets (12%).

Education

MBA - International Business Management

Maharishi Dayanand University
Rohtak , India
10.2009 - 11.2011

Bachelor of Technology - Information Technology

Dronacharya College of Engineering
Gurugram, India
07.2005 - 06.2009

Skills

SaaS Sales Cloud Solutions Consultative Selling Goal-oriented mindset Objection handling Pipeline Management Customer Relationship Building Sales strategy development Technical Acumen CRM proficiency Effective Communication

Certifications & Education

  • Salesforce Certified Administrator
  • M.B.A. - International Business
  • B.E - Information Technology

Timeline

Inside Sales Account Representative

Accenture Inc.
05.2023 - Current

Inside Sales- Team Lead

ActZero Inc.
10.2021 - 04.2023

Sales Manager

Skylink Technologies
03.2019 - 10.2021

Demand Generation Manager

Johnson Controls
12.2017 - 02.2019

Team Lead- Inside Sales

Google (Payroll: SellbyTel)
06.2014 - 07.2017

Business Development Manager- North India

CS Infocomm
03.2013 - 04.2014

MBA - International Business Management

Maharishi Dayanand University
10.2009 - 11.2011

Inside Sales Manager - North America

Aspect Software
03.2009 - 03.2013

Bachelor of Technology - Information Technology

Dronacharya College of Engineering
07.2005 - 06.2009

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DIVYA RANAAccount Manager - Inside Sales