DIVYA RANA
London,ON
Summary
Motivated professional and organizational problem solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Multi-talented project coordinator successfully took on diverse project tasks to meet tight deadlines. Hand-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
BANK TELLER
CIBC
04.2023 - Current
- Served as a primary point of contact for customers, providing assistance with account maintenance and transactions.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on the use of banking websites and mobile apps.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Host/Server
Boston Pizza
06.2022 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Answered customer questions about hours, seating, and menu information.
- Input orders accurately into the POS terminal, split bills and accepted payments.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
Customer Service Executive
Firehouse Sub
05.2022 - 08.2022
- Greet clients and set a positive office atmosphere
- Answer the phone, take messages, and redirect calls to appropriate offices
- Organize and maintain files and records, and update when necessary
- Oversee day-to-day operations in the FOH
- Ensure customer satisfaction by quickly fixing any issues
Customer Service Representative
A&W
11.2021 - 06.2022
- Worked Extensively on the frontend handling customer queries and Service requests
- Offered exceptional customer service to differentiate and promote the brand Contributed to team building to increase overall productivity
- Ensure the team leaders and supervisors coordinate their staff to ensure the delivery of exceptional front-of-house services
- Implement dynamic operational working procedures, to support the delivery of service excellence
- Develop strong communication and line reporting procedures to guide service implementation, making required improvements or changes.
Education
Advanced Diploma - Business Management
Fanshawe College
London, ON08.2023
Bachelor of Business Administration -
Doon University
Dehradun, INDIA07.2018
Skills
- Risk Assessment
- Legal Proceedings Knowledge
- Powerful interpersonal abilities
- Great focus on detail
- Entrepreneurial spirit
- Customer-focused method of problem solutions
- Familiarity with property and casualty insurance
- Knowledge about the agriculture industry
- Community Involvement
- Investment Planning
- Record preparation
- Advanced computer skill
Certification
INVESTMENT FUNDS IN CANDA, Currently enrolled, 07/31/23
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
BANK TELLER
CIBC
04.2023 - Current
Host/Server
Boston Pizza
06.2022 - 08.2023
Customer Service Executive
Firehouse Sub
05.2022 - 08.2022
Customer Service Representative
A&W
11.2021 - 06.2022
Advanced Diploma - Business Management
Fanshawe College
Bachelor of Business Administration -
Doon University
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