Divya Raman
Mississauga,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Reliance Jio Infocomm
02.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
Chat Support Representative
American Electric Power, AEP
03.2021 - 02.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Handled inbound customer chat conversations from various websites.
Education
Bachelor of Engineering -
Anna University
Coimbatore04.2015
Skills
- Billing Coordination
- Appointment Scheduling
- Customer Service
- Custom Order Management
- Database Research
- First Call Resolution
- Problem Resolution
- Documentation and Reporting
- Cataloging
- Customer Relationship Management
- Call Center Experience
- Positive Attitude
- Decision Making
Languages
English
Native or Bilingual
Software
Microsoft Word
Microsoft Excel
MySQL
Powerpoint
Live Chat Software
Type 40 WPM
Outlook
Teams
Timeline
Customer Care Representative
Reliance Jio Infocomm
02.2022 - 02.2023
Chat Support Representative
American Electric Power, AEP
03.2021 - 02.2022
Bachelor of Engineering -
Anna University
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