Divya Rajendren

• Delivered high-touch client experiences by streamlining cross-functional engagement between internal teams and VP/C-suite executives.
• Spearheaded ERP-based data solutions for enterprise clients, leveraging platforms like NetSuite and Sage to enhance financial operations and reporting capabilities.
• Led and managed high-stakes RFPs, RFQs, and RFIs, securing government contracts and positioning ProCogia as a trusted partner for Broader Public Sector staffing needs.
• Managed client renewals, addressing contractual and financial compliance to ensure seamless account retention.
• Conducted business reviews and after-placement service calls, ensuring client satisfaction, uncovering new staffing needs, and achieving a 45% revenue increase in existing accounts through exceptional customer service.
• Collaborated across internal teams to identify cross-selling opportunities for new business development and to support retention, ensuring full-service support for public sector clients.
• Negotiated and closed high-value deals by addressing client concerns, handling objections with care, and building trust with top government decision-makers to secure repeat business.
• Conducted regular business reviews of account performance, identifying opportunities for upselling and expansion of services which results in revenue growth of 45% .
• Participated in business strategy meetings to determine success criteria & objectives with broader company goals and develop startup business through innovation .
• Managed existing Accounts keeping accounts, technical information and documents in conformance with legal compliance standards using Salesforce CRM.

• Secured a $850K book of business through strategic upselling, cross-selling, and channel partner collaboration.
• Successfully sold and implemented ConnectBooster, a payment automation SaaS platform, to MSPs and SMB clients, showcasing its ability to streamline invoicing, payment collection, and reconciliation processes.
• Conducted in-depth product demonstrations, highlighting ConnectBooster’s seamless integration with accounting software like QuickBooks,Net Suite, Microsoft Dynamics GP, Sage Intacct and Xero tools such as ConnectWise and Autotask.
• Positioned ConnectBooster as a solution for improving cash flow and reducing outstanding receivables, leading to increased adoption among managed services providers.
• Built and sustained cross-functional relationships with top-level stakeholders across departments, enhancing client engagement and fostering a collaborative approach with internal teams and partners.
• Delivered ERP demos to diverse audiences, including CFOs, consultants, and ERP experts, successfully addressing complex queries and building confidence in proposed solutions.
• Trained channel partners and sales teams on ConnectBooster’s features, enabling effective go-to-market strategies and consistent messaging.
• Capitalized on emerging trend research in customer preferences and marketplaces using digital marketing strategy.

• Led a team of 12 Sales Representatives, providing training in consultative selling and relationship-building techniques to meet enterprise client needs and surpass sales quotas.
• Sold Google Cloud Computing solutions to B2B clients, focusing on strategic account management and maximizing the value of cloud services in enterprise environments.
• Strengthened client engagement by implementing improved onboarding and acquisition strategies that enhanced the customer experience and boosted client retention.
• Developed cross-functional partnerships with sales engineers, marketing, and product teams to streamline the customer journey and deliver solutions tailored to enterprise client objectives.
• Strengthened performance by applying excellent program and project leadership skills.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Hired, trained and motivated sales and marketing professionals.

• Exceeded sales quotas by cross-selling additional products and services, proactively managing client needs to grow the business and maintain customer loyalty.
• Developed and maintained robust account plans and CRM records in Salesforce, tracking customer preferences and insights to build strong, strategic relationships with over 1,000 clients.
• Delivered high-impact presentations and solution demos, using storytelling to engage with stakeholders and showcase Dell’s unique value in comparison to competitors.
• Conducted SWOT analyses to guide account management strategies, helping identify key opportunities for cross-sell and upsell within the enterprise sector.
• Actively collaborated with channel partners and leveraged networking events to expand business reach and meet quarterly revenue commitments.
• Consultation on client IT projects, Cloud migration and putting Dell technology solutions as key factor.
• Brought in new customers and retained base through proactive management of individual needs and development of robust enterprises solutions.

• Determined needs, delivered solutions and overcame objections through consultative selling skills.
• Set up new accounts, established customer credit, and set up payment methods.
• Exceeded targeted sales goals by 112%, as result of consistent top performance got selected for Dell President's Club ( Club of Excellence for the year 2017)
• Performed cold calling, passed gatekeeper's and follow-ups with leads to secure new revenue.
• Responsible for designing and implementing account plans and strategies to meet financial targets & objectives.

• Led Support team in delivery of Solution based project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
• Supported Verizon (United States) customers related to Networking and virus issues.
• Used tool Citrix to take remote access of system to help customers fix internet related issues and helped them with virus removal function.
• Saved $13 Million for company by researching and implementing first time complete resolution cost-saving initiative and created fresh new approaches to long-standing problems.

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• Increased revenue by 26%, from $30M to $38M, through strategic upselling and consultative sales approaches focused on driving value for clients and enhancing customer satisfaction.
• Fostered relationships with key decision-makers and influencers to increase account engagement, improve satisfaction scores, and strengthen partnership value.
• Enhanced customer satisfaction from 63% to 89% by maintaining high-touch account management and proactively addressing client feedback for a better user experience.
• Delivered engaging solution demos and strategic presentations, showcasing Dell products’ competitive advantages and cultivating long-term enterprise relationships.
• Exceeded individual sales goal by 138% to increase revenue and facilitate selling of Dell's full range of products and services which in turn helps business YOY growth by 21%
• Achieved sales goal of $38 Million and service targets by leveraging interpersonal communication skills , team collaboration and product knowledge to cultivate and secure new customer relationships.
• Performed timely and cost-effective project management for client through Skillful negotiation and Contract Management.

• Earned President’s Club status by exceeding sales quotas and expanding enterprise accounts, driving growth through a consultative sales approach aligned with each client’s business goals.
• Developed comprehensive account plans and conducted strategic sessions with decision-makers, promoting Dell’s IT solutions as essential components of client operations.
• Consistently maintained CRM pipeline integrity within Salesforce, ensuring accurate forecasting and timely updates to support proactive client management.
• Achieved 92% client satisfaction by building strong customer relationships and presenting tailored technology solutions that addressed enterprise client challenges.
• Work with sales management, field organization and coordinate Dell resources to identify and develop pipeline of business opportunities.