Divya Patel
Calgary,Canada
Summary
Motivated and customer-focused professional with a background in Hospitality and Tourism, majoring in Entrepreneurship and Innovation. Proven experience in customer service, dispatch coordination, and team leadership, with a strong ability to manage day-to-day operations both on-site and remotely. Adept at problem-solving, scheduling, and streamlining communication between teams and clients. Skilled in Microsoft Excel, data entry, and remote collaboration tools. Passionate about delivering high-quality service, supporting team growth, and contributing to organizational success in a dynamic, remote work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Specialist & Dispatcher
Raven Force Limited
Calgary, AB, CA
01.2025 - 07.2025
- Handled customer inquiries and issue resolution via phone and email
- Managed order processing, tracking, and delivery follow-ups
- Scheduled and coordinated dispatch and service calls
- Performed data entry and maintained records using Excel
- Supported daily operations and logistics coordination
- Acted as key contact between customers and drivers
- Resolved real-time problems in fast-paced environments
- Provided after-sales support and product/service assistance
Team Leader & Management Specialist
Honest Restaurant
Calgary, AB, CA
10.2024 - 12.2024
- Led and supervised teams to ensure smooth daily operations and excellent service
- Managed staff schedules, delegated tasks, and resolved team conflicts
- Tracked performance, trained staff, and maintained brand standards
- Handled customer escalations and solved problems under pressure
- Coordinated inventory, orders, and vendor communication
- Created reports on staffing and operations using Excel and digital tools
- Ensured clear team communication and efficient workflows
Education
Diploma - Hospitality and Tourism Management (Entrepreneur and Innovation)
Southern Alberta Institute of Technology
01.2025
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Certification
- H2S ALIVE
- WHIMIS
- CSTS 2020
Languages
English
Full Professional
French
Elementary
Timeline
Customer Service Specialist & Dispatcher
Raven Force Limited
01.2025 - 07.2025
Team Leader & Management Specialist
Honest Restaurant
10.2024 - 12.2024
Diploma - Hospitality and Tourism Management (Entrepreneur and Innovation)
Southern Alberta Institute of Technology