Divya Patel

As a Manager at MNP Digital, I lead the delivery of enterprise-scale solutions built on Microsoft Power Platform, Dynamics 365, and AI technologies. I work closely with clients, senior leaders, and delivery teams to make sure we’re solving the right problems with the right solutions — all while keeping projects on track and our teams supported. I also manage the Toronto-based team and play a key role in shaping how we grow our AI and automation capabilities.

What I Do:

Project Leadership & Delivery Oversight

• Oversee multiple client projects from start to finish — including planning, architecture, development, testing, deployment, and rollout.
• Ensure our solutions are not just technically sound but also aligned with what the business really needs.
• Work directly with clients and internal stakeholders to keep delivery smooth, expectations clear, and outcomes successful.

Team Management & Mentoring

• Lead and support a talented team of solution architects and senior developers in the Toronto office.
• Provide regular coaching, mentorship, and feedback to help team members grow into leadership roles and expand their skills.
• Create a collaborative environment where learning, innovation, and accountability are part of the everyday culture.

AI & Innovation Leadership Sales & Client Engagement

• Drive our team’s shift into AI and Microsoft Copilot capabilities by leading internal initiatives and client-facing projects.
• Developed and delivered “Agent in a Day” sessions to help clients get hands-on with AI agents and understand their real-world potential.
• Keep up with the latest from Microsoft’s AI ecosystem and find ways to turn those innovations into value for our clients.

Sales & Client Engagement

• Work closely with MNP Partners and sales teams to support the full sales cycle — from technical discovery and estimating to demos and proposals.
• Build lasting relationships with clients by staying engaged even after projects go live — helping them think through what’s next and how we can support it.
• Always on the lookout for new opportunities within our client accounts, and make sure to bring those to our partners’ attention early.

Worked on modernizing internal systems by migrating legacy applications to the Microsoft Power Platform, with a strong focus on Sales Hub and Field Service implementation. Designed and developed low-code solutions that improved quoting, billing, customer service, and field operations, helping the business run more efficiently and respond faster to customer needs.

• Implemented and customized Microsoft Sales Hub to support rapid quote generation and improve lead management for the sales and marketing teams.
• Designed and extended Field Service capabilities to streamline technician scheduling, dispatching, and real-time service updates — tailored to meet specific operational requirements.
• Built model-driven apps and optimized form usability to enhance adoption across field and support teams.
• Developed custom Canvas Apps to simplify the billing process, including tools for generating quick estimates and tracking sales data.
• Automated key workflows using Power Automate, such as product ordering, sending work orders to customers, and syncing data between systems.
• Leveraged Common Data Service (CDS) to create a unified data layer across applications, improving data consistency and reporting.

Key Responsibilities:

Worked as a full-stack developer focused on integrating Microsoft Dynamics 365 Customer Engagement (D365 CE) with web portals and customer-facing websites using Sitefinity and The Portal Connector (TPC). Contributed to projects that enhanced customer experience and improved service delivery through seamless data integration and customized user interfaces.

• Developed and maintained custom web portals using Sitefinity CMS and The Portal Connector, integrating live D365 CE data for client access and self-service functionality.
• Built D365 CE components including forms, screens, views, workflows, and reports tailored to specific business requirements.
• Implemented client-side scripting and custom plug-ins to extend CRM capabilities and deliver dynamic business logic.
• Collaborated with cross-functional teams to deliver efficient, user-friendly solutions that improved customer service workflows.