Divya Parmar
Summary
Helpful customer service with strong clerical and supervisory skills. Friendly personality builds welcoming work environments for both clients and supervisors, creating space for questions and concerns.
Excelling in complaint resolution and fostering collaborative environments and training staff. Committed to delivering exceptional service while maintaining operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Save-On-Foods
09.2024 - Current
- Responded to customer requests for products, services, and other related information.
- Customer support by establishing collaborative service environments through targeted initiatives.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Cashier
Save-On-Foods
08.2022 - 08.2024
Volunteer Work
Community Service
04.2020 - 03.2021
Prepared digital files and maintained physical documents for blood donation camps hosted by local community.
Also greeted them, engaged in conversation and made sure they felt at ease throughout the process.
Education
Associate of Arts - Psychology
Capilano University
North Vancouver, BC12-2022
Skills
- Complaint resolution
- Hospitality and accommodation
- Client engagement
- Service coordination
- Peer support
- Crisis intervention
- Account updating
- Scheduling
Languages
English
Hindi
Punjabi
Certification
- ASIST - Applied Suicide Intervention Skills Training
- MHFA - Mental Health First Aid (Standard)
Timeline
Customer Service Representative
Save-On-Foods
09.2024 - Current
Customer Service Cashier
Save-On-Foods
08.2022 - 08.2024
Volunteer Work
Community Service
04.2020 - 03.2021
Associate of Arts - Psychology
Capilano University
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