Summary
Overview
Work History
Education
Skills
Timeline
Generic

DIVYA NEGI

Hamilton

Summary

Business analyst professional with 10+ years of experience in the banking industries and data and system analysis, data modelling, reverse engineering, quality assurance, software development, and user acceptance testing.

Overview

10
10
years of professional experience

Work History

Senior Technical Analyst

Medallia Canada Inc.
05.2022 - Current
  • As a Professional Services Technical Analyst, I support the technical design and delivery of Experience Management solutions for customers
  • Collect customer requirements and create technical specifications
  • Configure the Medallia platform to meet customer requirements
  • Support QA, client UAT, and launch processes
  • Provide support in client meetings by leveraging an in-depth knowledge of Medallia's platform capabilities
  • Partner with client teams to resolve technical issues/inquiries.

Senior Technical Engineer

Etech Global Services (Medallia), LLC
05.2018 - 09.2021
  • Confer with clients to identify and document requirements
  • Analyze information systems processes, and propose customized solutions to improve performance and efficiency
  • Design, develop, integrate, test and implement information systems business solutions
  • Provide advice on information systems strategy, policy, management, security and service delivery
  • Act as a liaison between the business units, technology teams and support teams
  • Conduct tests to ensure the reliability, accuracy, and functionality of system changes and enhancements

Technical Account Manager

eClinicalWorks
06.2014 - 03.2017
  • Research client's issues in a timely manner and follow up with the customer with recommendations and action plans
  • Participated in team meetings weekly, ask questions and provide input on case backlog, technical processes, and new processes within the department
  • Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development
  • Provide root cause analysis for customer's storage appliance failure
  • Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal processes for escalating cases and approving or denying handovers to specific verticals
  • Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.

Education

Software Test Engineering Advanced Diploma -

Conestoga College
Waterloo, ON
04.2022

Bachelor of Computer Engineering -

Gujarat Technological University
01.2014

Skills

  • Experience identifying, prioritizing and executing tasks in software development life cycle
  • Confident using system and functional testing using automated tool
  • Collaborative and professional with colleagues in obtaining and sharing information
  • Self-motivated team player with strong ability to deliver results with minimal supervision
  • Analytical mindset with strong problem-solving aptitude; able to handle stressful situations calmly and constructively
  • Project management experience

Timeline

Senior Technical Analyst

Medallia Canada Inc.
05.2022 - Current

Senior Technical Engineer

Etech Global Services (Medallia), LLC
05.2018 - 09.2021

Technical Account Manager

eClinicalWorks
06.2014 - 03.2017

Software Test Engineering Advanced Diploma -

Conestoga College

Bachelor of Computer Engineering -

Gujarat Technological University

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DIVYA NEGI