DIVYA NAIK
Milton
Summary
Experienced Business Professional currently working in the Hospitality Industry. Aiming to obtain a challenging position in the Customer Service Industry to enhance my knowledge, confidence, and experience for career advancement.
Overview
9
9
years of professional experience
Work History
Hotel Supervisor
Super 5 Inn
01.2022 - 05.2025
- Hiring, Training, and supervising of staff and ensuring daily hotel standards, and customer service expectations are met
- Utilizing marketing channel for hotel, and incorporating discounts and advertising incentives to attract customers
- Managing Inventory, analyzing budgets, preparing reports, and processing payroll for staff
- Addressing guest concerns/ feedback, resolve issues, as well as maintaining high level of guest satisfaction
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure, by implementing personalized services and catering to individual needs.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
Sales Associate
Banana Republic
09.2021 - 12.2021
- Offered high level of customer service that guaranteed high level of sales
- Working diligently with team
- Working as cashier in a fast-paced environment
- Attaining trust of customer through meaningful conversation and support in selection process
Fulfillment Associate
Amazon
12.2020 - 06.2021
- Working Independently as well as in a team environment with efficiency
- Passionate and curious to fulfil clients wants and needs
- Acquiring digital literacy across wide range of devices (RFID Scanners, Laptops, Linux Operating System,etc)
- Receiving and processing incoming stock and materials
- Pulling materials; packing boxes; placing orders in delivery area.
- Organizing stock (based off size of product)
Sales Associate
Tommy Hilfiger
09.2019 - 12.2019
- Delivered customer service that ensured ongoing sales and high level of customer satisfaction.
- Supporting colleagues in meeting customer needs
- Building strong relationships, resulting in high customer retention
- Managing risks by following company policies and prearranged work routine
- Educate clients on clothing fabrics, updates on stock, etc.
- Answered and addressed all customer questions, complaints, and concerns in a quick, efficient, and friendly manner.
- Assisted with inventory, including receiving and stocking merchandise.
Front Desk Clerk
Super 8
05.2017 - 05.2019
- Proactively engage with hotel clients through various communications means
- Responding diligently to various questions, and resolving client concerns at initial interaction
- Up selling guest rooms and promoting hotel services
- Manage online and phone reservations
- Working Independently at front desk, while using friendly, professional, and positive tone
- Maintaining Strong oral/written skills, as well as keyboard proficiency
- Managing of finances and scheduling through hotel software (Synxis)
Barista
Coffee Culture
11.2016 - 04.2017
- Provide customer service to walk in customers
- Preparation of various foods, and hot/cold beverages
- Operate/Managed cashier
Education
Advanced Diploma - Business Administration Marketing
Sheridan Pilon School of Business
Mississauga, ON04.2020
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Rick Hansen Secondary School
Mississauga, ON06.2016
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Edison Preparatory Secondary School
05.2014
Skills
- Extensive experience working in customer service industry through various positions
- Knowledge of sales and marketing principles through marketing education
- Excellent leadership qualities and strong work ethic obtained through various employment opportunities
- Self-motivated, Driven, Hard Worker and Enthusiastic to learn
- Strengths Include: Team player, Staff training and Development, Communication, Confident, Interpersonal, Adaptable, Optimistic
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Hotel Supervisor
Super 5 Inn
01.2022 - 05.2025
Sales Associate
Banana Republic
09.2021 - 12.2021
Fulfillment Associate
Amazon
12.2020 - 06.2021
Sales Associate
Tommy Hilfiger
09.2019 - 12.2019
Front Desk Clerk
Super 8
05.2017 - 05.2019
Barista
Coffee Culture
11.2016 - 04.2017
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Rick Hansen Secondary School
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Edison Preparatory Secondary School
Advanced Diploma - Business Administration Marketing
Sheridan Pilon School of Business
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