Divya Mohan
Mississauga,ON
Summary
Accomplished Account Manager with a proven track record at Barclays PLC, excelling in client relationship building and customer satisfaction. Leveraged account management and teamwork skills to enhance client retention and resolve complex issues, significantly improving team productivity and client service standards. Expert in identifying upsell opportunities and fostering valuable professional connections.
Overview
6
6
years of professional experience
Work History
Account Manager
Barclays PLC
08.2007 - 04.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
Senior Customer Relationship Executive
V-Angelz Technologies Pvt. Ltd.
11.2005 - 06.2007
- Reduced churn rate by swiftly resolving any issues or disputes between the company and its clients.
- Delivered informative presentations at client meetings, demonstrating thorough knowledge of products/services while effectively addressing questions or concerns.
- Assisted in creating marketing materials that showcased product offerings clearly and persuasively, driving increased interest from prospective customers.
- Trained junior staff on best practices in customer relationship management, improving overall team performance.
- Served as the primary point of contact for VIP customers, guaranteeing a high level of personalized attention and support.
- Strengthened customer relationships by consistently providing exceptional service and support in a timely manner.
- Improved customer satisfaction ratings by proactively addressing concerns and implementing solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
BBA - Business
Sikkim Manipal University
Delhi, India10-2013
No Degree - Radio Jockey
Center For Research in Art of Film And Television
Delhi, India12-2009
Skills
- Account management
- Teamwork and collaboration
- Internet savvy
- Client relations
- Customer satisfaction
- Relationship building
- Goal oriented
- Client relationship building
- Upselling
- Networking skills
- Customer relationship management (CRM)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Native or Bilingual
Tools & Expertise
MS Office (Word, Excel, Powerpoint, Outlook)
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureWork from home optionStock Options / Equity / Profit SharingHealthcare benefitsPaid time offPersonal development programsTeam Building / Company Retreats401k matchCareer advancementTimeline
Account Manager
Barclays PLC
08.2007 - 04.2012
Senior Customer Relationship Executive
V-Angelz Technologies Pvt. Ltd.
11.2005 - 06.2007
BBA - Business
Sikkim Manipal University
No Degree - Radio Jockey
Center For Research in Art of Film And Television
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