Divya Mehta
Spiritwood,Saskatchewan
Summary
A result-driven professional with a strong background in customer service, financial planning, and sales. Agile with excellent communication and analytical skills and an in-depth understanding of financial products and services. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated professional offering a Master's in Finance. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines.
Overview
9
9
years of professional experience
Work History
Supervisor
TJ's Pizza & Chester's Chicken
02.2024 - Current
- Supervising preparation, display, and delivery of food and drinks.
- Ensuring prompt and friendly customer service.
- Maintaining quality and service standards.
- Responding to customer feedback and resolving conflicts effectively.
- Ensuring all staff follow strict personal safety, food safety, and food storage guidelines.
- Scheduling restaurant staff and delegating tasks.
Financial Services Representative
Conexus Credit Union
07.2023 - 02.2024
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Maintained friendly and professional customer interactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Part Time Cast Member
Galaxy Cinemas
03.2023 - 02.2024
- Interacted with guests to entertain and create fun atmosphere.
- Organized, stocked and replenished merchandise following set standards.
- Collected payment to process ticket sales using cash register.
Outbound Customer Service Representative
SinglePoint Group International Inc.
04.2023 - 07.2023
- Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Voluntary Worker
PA Downtown Street Fair
06.2023 - 06.2023
- Assisted with facilities maintenance, basic cleaning and trash removal.
- Helped with prep, set up, and breakdown of community and public events.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
Timesheets Specialist
Sarens Heavy Lift India
12.2016 - 09.2022
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
Senior Associate Consultant
Policybazaar.com
08.2015 - 12.2016
- Answered clients' questions and promptly addressed concerns.
- Developed and implemented new procedures to facilitate business growth.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
Education
Business Management
Saskatchewan Polytechnic College
Prince Albert, SK12.2023
MBA - Finance
Amity University
India11.2018
BBA - Commerce
Kurukshetra University
India07.2013
Skills
- Problem Resolution
- Computer Skills
- Microsoft Office
- Reliable & Trustworthy
- Team Building
- Customer Service
- Supervision & Leadership
- Data Management
- Good Work Ethic
- Financial Product Sales
- Financial Services
- Risk Management
- Cash Handling
- Teller Transactions
- Cash Management
- Customer Relationship Building
- Sales Goals
Languages
English
Full Professional
Hindi
Full Professional
Accomplishments
- Promoted from Associate to Senior Associate Consultant, in less than 12-months.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month twice for outstanding performance and team contributions.
- Recognized as Cast of the month twice in a row at Galaxy Cinemas for outstanding performance and team contributions
References
Charu Arora
Operations Manager - Single point
+1(437)246-2599
Pratibha Kaura
FSR - Conexus Credit Union
+1(639)525-1319
Timeline
Supervisor
TJ's Pizza & Chester's Chicken
02.2024 - Current
Financial Services Representative
Conexus Credit Union
07.2023 - 02.2024
Voluntary Worker
PA Downtown Street Fair
06.2023 - 06.2023
Outbound Customer Service Representative
SinglePoint Group International Inc.
04.2023 - 07.2023
Part Time Cast Member
Galaxy Cinemas
03.2023 - 02.2024
Timesheets Specialist
Sarens Heavy Lift India
12.2016 - 09.2022
Senior Associate Consultant
Policybazaar.com
08.2015 - 12.2016
Business Management
Saskatchewan Polytechnic College
MBA - Finance
Amity University
BBA - Commerce
Kurukshetra University
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