Summary
Overview
Work History
Education
Skills
Languages
Availability
Disclaimer
Timeline
Generic

Divya Maheshwari

Toronto,ON

Summary

Highly motivated enthusiast eager to learn and grow within the industry. Strong team player with problem-solving skills and adaptability. Committed to excellence, seeking opportunities to contribute and thrive in the sector. Within the client servicing industry since the past 3 years.

Overview

5
5
years of professional experience

Work History

Brand Representative

Hollister Co
09.2023 - Current
  • Enhance store ambiance by demonstrating a keen awareness of the retail environment, initiating conversations, and utilizing relatable and confident social behaviors to effectively close sales on the floor
  • Deliver exceptional customer service by proactively addressing customer needs, showcasing an outgoing and stylish demeanor, and maintaining approachability in a warm and engaging manner
  • Prioritize customer satisfaction through genuine and articulate communication, ensuring customers always feel valued as the primary focus
  • Contribute to store integrity by adhering to asset protection and shrink protocols, and consistently following established policies and procedures
  • Actively engage in ongoing training and development initiatives to stay updated on industry trends and continuously improve performance

Customer Service Associate Internship

Home Depot
03.2024 - 06.2024
  • Provided exceptional customer service by actively assisting customers with inquiries, product selections, purchases, Home Depot credit card applications, and pick-ups, ensuring a positive shopping experience
  • Managed incoming phone calls, addressing customer queries and concerns with professionalism and efficiency, and resolving order and delivery issues with third-party partners
  • Handled customer transactions accurately and efficiently, including cash, credit, returns, and exchanges, adhering to company policies and procedures
  • Maintained comprehensive knowledge of Home Depot products, services, and store layout to guide customers effectively and support sales targets
  • Collaborated with team members to meet store goals, addressed customer complaints courteously, and escalated issues when necessary to ensure customer satisfaction
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Commercial Clerk

Mauritius Commercial Bank
11.2022 - 08.2023
  • Proactively identified and pursued potential credit card leads, managing applications to drive sales and expand the cardholder base, while supporting the Payments Account Management Team through meticulous client usage reporting and documentation accuracy
  • Spearheaded Visa Business Debit Card applications, handling end-to-end processes from system setup to production and delivery coordination, and managed the Visa Business Debit project, overseeing bulk and manual production and collaborating with BI, card operations, third-party manufacturers, and IT to resolve customer issues
  • Actively contributed to card usage campaigns, addressing stakeholder queries with strong communication and problem-solving skills, and promoted Visa Business Debit Cards to businesses, enhancing product adoption
  • Conducted vendor searches for the AMEX catalogue and proposed contract extensions with existing vendors, while organizing roadshows to promote new MCB cards and reward customers for their purchases
  • Assisted customers via email and phone with credit card issues, analyzing credit reports to approve limit increases and new products, ensuring excellent customer service and satisfaction

Brand Ambassador

Federic M
02.2019 - 06.2022
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.

Cashier

Zoulou & Grill
08.2020 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

Global Business Management -

Humber College
Toronto, ON
04.2025

BSc (Hons) in Logistics and Transport Management -

University of Technology, Mauritius
Mauritius
02.2022

Higher School Certificate -

University of Cambridge
Mauritius
11.2018

Skills

  • Customer service
  • Attentive to details
  • Computer Literate
  • Problem solving
  • Good communication
  • Team spirit
  • Pressure handling
  • Time Management
  • Cash Handling
  • Industry Knowledge
  • Customer Relations

Languages

English
Full Professional
French
Native or Bilingual
Hindi
Full Professional
Creole
Native or Bilingual

Availability

Full time till September

Disclaimer

I hereby declare that the above-mentioned are true and can be supported with reliable documents.

Timeline

Customer Service Associate Internship

Home Depot
03.2024 - 06.2024

Brand Representative

Hollister Co
09.2023 - Current

Commercial Clerk

Mauritius Commercial Bank
11.2022 - 08.2023

Cashier

Zoulou & Grill
08.2020 - 08.2021

Brand Ambassador

Federic M
02.2019 - 06.2022

Global Business Management -

Humber College

BSc (Hons) in Logistics and Transport Management -

University of Technology, Mauritius

Higher School Certificate -

University of Cambridge

Similar Profiles

CREATE PROFILE
Divya Maheshwari