DIVYA KODENKANDATH JACOB
Winnipeg,Canada
Summary
Innovative IT and Networking professional with 2+ years of experience in customer service, technical support, and network administration. Skilled in delivering client-focused solutions and managing multiple responsibilities in fast-paced environments, ensuring high-quality results.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hennes & Mauritz (H&M)
09.2022 - Current
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing personalized shopping experiences, driving sales through effective recommendations and promotions.
- Streamlined operations by managing transactions, inventory, and records, contributing to visual merchandising, and maintaining a compliant, organized, and welcoming store environment.
- Collaborated with teams to achieve sales targets, organize events, train staff, and implement strategies for a high-performing workplace.
- Enhanced customer engagement through social media promotion, CRM tools, proactive interaction, upselling techniques, and product demonstrations to boost revenue.
- Ensured seamless operations by minimizing wait times, monitoring stock levels, and volunteering during peak periods for exceptional customer experiences.
IT Support Analyst
PAULCART E-Commerce Pvt Ltd
08.2021 - 04.2022
- Reviewed financial documents, managed inventory records, and tracked hardware/software assets to ensure data accuracy, operational efficiency, and compliance with confidentiality standards.
- Optimized workflows by addressing bottlenecks, proposing solutions, and fostering cross-departmental collaboration to boost productivity and reliability.
- Provided technical support, resolved system issues, and created documentation, including troubleshooting guides, to minimize downtime and aid team development.
- Displayed adaptability, critical thinking, and organizational skills by quickly mastering new technologies, juggling multiple projects, and meeting tight deadlines.
- Enhanced communication and teamwork through respectful interactions, technical training, and effective collaboration, ensuring smooth operations and strong professional relationships.
Education
Post-Degree Diploma - Network Technology Administration and Security
Vancouver Community College
Vancouver, BC03.2024
Bachelor of Technology - Computer Science and Engineering
KTU University
Kerala, India07.2021
Skills
- Skilled in secure networking
- Proficient with TCP/IP, DNS, DHCP
- Experienced in Windows, Linux
- Knowledgeable in AWS, Azure
- Expert in SQL, MySQL
- Proficient in C, Python
- Experienced in VMware, VirtualBox
- Maintains confidentiality, documentation
- Skilled in customer engagement
- Excellent verbal, written communication
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Sales Associate
Hennes & Mauritz (H&M)
09.2022 - Current
IT Support Analyst
PAULCART E-Commerce Pvt Ltd
08.2021 - 04.2022
Post-Degree Diploma - Network Technology Administration and Security
Vancouver Community College
Bachelor of Technology - Computer Science and Engineering
KTU University
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