Divya Kandimalla
SQL Support Engineer
Fremont,CA
Summary
Results-driven System Engineer with 4 years of experience resolving technical issues and supporting large-scale systems. Proficient in Python, SQL, and backend system support with strong client-facing communication. Recently completed a Master’s in Computer Science from San Francisco Bay University. Actively seeking opportunities in Data Analysis, Backend Development, or Support Engineering roles where I can leverage my technical and analytical skills to contribute to data-driven and scalable solutions.
Overview
4
4
years of professional experience
4045
4045
years of post-secondary education
Work History
SQL Support Engineer
Tata Consultancy Services (TCS)
Hyderabad, Telangana
08.2019 - 04.2023
- Company Overview: Synergy Park, India
- Resolved over 150+ monthly technical tickets, consistently maintaining SLA targets above 95%.
- Supported SQL-based applications and resolved critical backend queries, ensuring 99.9% system uptime.
- Diagnosed and corrected database performance issues using SQL Server Management Studio.
- Interacted with clients to gather requirements and implemented solutions with minimal supervision.
- Installed and configured applications across client systems, reducing average setup time by 30%.
- Used TeamViewer and internal remote tools to manage over 100+ devices per quarter.
- Documented issue resolutions and technical steps in internal knowledge bases.
- Synergy Park, India
Education
Master of Science - Computer Science
San Francisco Bay University
Fremont, CA12.2024
Bachelor of Science - MSCS
Chaitanya Degree College
Warangal, India04-2019
Skills
Python Programming
Basic data analysis
SQL & Database Management
SQL Server
MySQL
Backend Support & Debugging
Data Cleaning & Query Optimization
Ticketing & Issue Tracking
Strong Analytical & Communication Skills
Timeline
SQL Support Engineer
Tata Consultancy Services (TCS)
08.2019 - 04.2023
Master of Science - Computer Science
San Francisco Bay University
Bachelor of Science - MSCS
Chaitanya Degree College
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