DIVYA JOSHI
GUELPH,Canada
Summary
Guest services professional with proven track record in delivering exceptional customer experiences. Adept at managing guest interactions, addressing concerns efficiently, and providing support to team. Known for reliability, adaptability, and focus on collaborative results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Staybridge Suites (IHG Hotels and Resorts)
02.2024 - Current
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Front Desk Crew
Cambridge hotels and conference center
09.2023 - 02.2024
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Hospitality Intern
Courtyard by Marriot
09.2023 - 12.2023
- Company Overview: (Kitchener)
- Rotated through various hotel departments, gaining hands-on experience in the front desk, housekeeping, and food and beverage operations
- (Kitchener)
Night Crew
Travelodge
05.2023 - 09.2023
- Company Overview: (Niagara)
- Manage front desk activities, including check-ins, check-outs, and guest inquiries during the night shift
- Address guest concerns and inquiries promptly and professionally, ensuring a positive guest experience
- (Niagara)
Hostess/waitress
Radisson Blu Hotel Chains
03.2020 - 01.2023
- Company Overview: (India)
- As a Hostess/Waitress, my responsibilities included warmly greeting and seating guests, effectively managing reservations and waitlists, and providing exceptional customer service
- I efficiently communicated with the kitchen and staff to ensure timely food and beverage delivery
- Also, I handled guest inquiries and concerns, maintaining a friendly and professional demeanor throughout
- (India)
Education
Industrial relations and HRM - Human Resources Management
Algoma University
Brampton, ON07-2024
bachelor’s - business management
GLS University
04.2021
Skills
- POS
- Serving
- Fluent Communication
- Team Player
- Time management
- Cash handling
- Excellent Customer service
- Attention to detail
- Multitasking
- Upbeat and positive attitude
- Complaint Handling
- Proficient in Opera PMS
Certification
- Smart Serve, Completed
- Food Handler certification, Enrolled and pursuing
Studentnonprofitworks
U&I Org, Teacher, Team Leader, City Center Head, 01/01/19, 03/31/23, Offered education and support to underprivileged communities. Developed lesson plans, provided individualized instruction, and led group activities. Collaborated with volunteers on community service projects, ensuring effective resource use. As a city center head, managed daily operations, coordinated programs, and maintained a safe environment. Gained valuable leadership, communication, and problem-solving skills.
Personal Information
- Available: 30 – 35 hours a week
- Total Experience: 4
- Industry: Food and beverages, Hospitality, Fast Food, administration
- Date of Birth: 02/10/00
Timeline
Guest Services Associate
Staybridge Suites (IHG Hotels and Resorts)
02.2024 - Current
Front Desk Crew
Cambridge hotels and conference center
09.2023 - 02.2024
Hospitality Intern
Courtyard by Marriot
09.2023 - 12.2023
Night Crew
Travelodge
05.2023 - 09.2023
Hostess/waitress
Radisson Blu Hotel Chains
03.2020 - 01.2023
bachelor’s - business management
GLS University
- Smart Serve, Completed
- Food Handler certification, Enrolled and pursuing
Industrial relations and HRM - Human Resources Management
Algoma University
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