Summary
Work History
Overview
Education
Skills
Timeline
Generic

Divya Chopra

Brampton, ON

Summary

Customer Service Representative with exceptional oral and written communication skills, active listening abilities, and strong analytical problem-solving expertise. Proven track record of enhancing customer experiences through service-oriented behaviors and tailored solutions that foster loyalty.

Work History

Cashier

MacDonald's Restaurant
04.2024 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

NIIB institute jalandhar

esthetician
08.2022 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

Matrix Salon
09.2021 - 01.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Overview

4
4
years of professional experience

Education

Diploma of Skin And Hair Care -

HMV College
Jalandhar, Punjab
09.2021

Bachelor of Arts - Cosmetology Studies

HMV College
Jalandhar, Punjab
07.2020

Skills

  • Written and verbal communication
  • Empathic listening
  • Team collaboration
  • Adaptability and flexibility
  • Customer engagement

Timeline

Cashier

MacDonald's Restaurant
04.2024 - 05.2025

NIIB institute jalandhar

esthetician
08.2022 - 08.2023

Customer Service Representative

Matrix Salon
09.2021 - 01.2023

Bachelor of Arts - Cosmetology Studies

HMV College

Diploma of Skin And Hair Care -

HMV College
Divya Chopra