Divya Chopra
Brampton, ON
Summary
Customer Service Representative with exceptional oral and written communication skills, active listening abilities, and strong analytical problem-solving expertise. Proven track record of enhancing customer experiences through service-oriented behaviors and tailored solutions that foster loyalty.
Overview
4
4
years of professional experience
Work History
Cashier
MacDonald's Restaurant
04.2024 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Representative
Matrix Salon
09.2021 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
Diploma of Skin And Hair Care -
HMV College
Jalandhar, Punjab09.2021
Bachelor of Arts - Cosmetology Studies
HMV College
Jalandhar, Punjab07.2020
Skills
- Written and verbal communication
- Empathic listening
- Team collaboration
- Adaptability and flexibility
- Customer engagement
Languages
English
Elementary
Hindi
Elementary
Punjabi
Elementary
Timeline
Cashier
MacDonald's Restaurant
04.2024 - 05.2025
Customer Service Representative
Matrix Salon
09.2021 - 01.2023
Bachelor of Arts - Cosmetology Studies
HMV College
Diploma of Skin And Hair Care -
HMV College
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