Divya Divya
Brampton,ON
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Shift Manager
Mr Singh’s Pizza
Mississauga, Ontario
10.2023 - Current
- Supervised daily operations, ensuring smooth workflow and efficient service.
- Trained and mentored staff on customer service and food safety standards.
- Managed inventory levels, coordinating stock orders and waste reduction efforts.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with team members to enhance restaurant efficiency and productivity.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Researched out-of-stock items to find additional inventory in other store locations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Recreation Therapy Aide
One Kenton Place
09.2024 - 09.2025
- Assisted clients in participating in therapeutic recreational activities.
- Supported therapists in planning and organizing group sessions.
- Monitored client progress during recreational therapy programs.
- Documented client participation and feedback for therapy sessions.
- Collaborated with staff to ensure effective program delivery.
- Facilitated equipment setup and breakdown for various activities.
- Participated in team meetings to discuss patient progress and plan new strategies for improving outcomes.
- Assisted with the set-up of equipment for various recreational programs such as water aerobics or yoga classes.
- Observed patient's participation in activities and documented progress of each individual.
- Helped maintain accurate records of patient's medical history and progress throughout treatment process.
- Conducted group sessions related to leisure education and healthy lifestyle habits.
- Performed basic, non-invasive medical assistant duties.
- Liaised with healthcare teams to deliver and manage care in patient homes.
Education
Diploma - Gerontology
St. Clair College of Applied Arts And Technology
Windsor 09.2023 - 12.2024
Skills
- Staff training
- Inventory management
- Customer service
- Cash handling
- Time management
- Documentation and reporting
- Customer service focus
Certification
- CRP and Standard First Aid
- Food Handler
- Smart Serve
- Vulnerable Sector check (Clear)
- WHIMS
Languages
Hindi
First Language
Punjabi
Proficient (C2)
C2
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Recreation Therapy Aide
One Kenton Place
09.2024 - 09.2025
Shift Manager
Mr Singh’s Pizza
10.2023 - Current
Diploma - Gerontology
St. Clair College of Applied Arts And Technology
09.2023 - 12.2024