Jaskirat Kaur
Whitecourt,AB
Summary
Personable and organized professional with a proven track record of delivering exceptional customer service and demonstrating strong leadership skills in fast-paced hospitality environments. Expertise in managing front office operations and efficiently resolving guest issues has honed the ability to thrive under pressure while maintaining high service standards. Eager to transition into a new field, leveraging extensive administrative and management experience to drive operational success and enhance team performance. Committed to fostering positive relationships and contributing effectively to organizational goals.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Days Inn Hotel
07.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
Front Desk Manager
Quality Inn
01.2022 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
Education
Administrative Office Management Diploma Program -
Medicine Hat College
Medicine Hat, AB01.2023
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Customer service management
- Data entry efficiency
- Training and mentoring
- Team building proficiency
- Staff supervision
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front Desk Supervisor
Days Inn Hotel
07.2023 - Current
Front Desk Manager
Quality Inn
01.2022 - 07.2023
Administrative Office Management Diploma Program -
Medicine Hat College
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