Divya Dave
MISSISSAUGA,ON
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
East Side Mario’s
06.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Managed time to juggle multiple tasks simultaneously with ease.
Customer Service Representative
Amazon
04.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Decathlon
06.2018 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Volunteer
Technical Fest At Gujarat Technological University
02.2022 - 04.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- I participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Education
Post-Degree Certificate - Project Management
Algoma University
Brampton, ON12.2024
Bachelor of Technology - Mechanical Engineering
Gujarat Technological University
Gujarat, India02.2023
Skills
- Equipment Operation
- Customer Service
- Cash Handling
- Organizing Work Stations
- Account Management
- Teamwork and Collaboration
- Technical Support
- Quality Inspections
- Clear Communication
- Workplace Safety
- Complex Problem-Solving
- Mechanically Inclined
- Computer Skills
- Quality assurance
- Decision-making capabilities
- Organizational skills
Accomplishments
- Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Auto CAD and Solidworks Designer
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
French
Elementary
Timeline
Team Member
East Side Mario’s
06.2023 - Current
Customer Service Representative
Amazon
04.2023 - 06.2023
Volunteer
Technical Fest At Gujarat Technological University
02.2022 - 04.2022
Sales Associate
Decathlon
06.2018 - 02.2023
Post-Degree Certificate - Project Management
Algoma University
Bachelor of Technology - Mechanical Engineering
Gujarat Technological University
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