Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Divya Dahiya

Vancouver

Summary

Positive and analytical problem-solver with knack for detail and accuracy. Well-versed in financial principles and auditing standards, possessing effective skills in data analysis and reporting. Aiming to drive compliance and efficiency in financial operations.

Overview

3
3
years of professional experience

Work History

Staff Accountant

Deloitte
09.2023 - Current
  • Audited cash, accounts payable, accounts receivable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
  • Increased accuracy of financial statements through diligent attention to detail and thorough review processes.
  • Maintained accurate fixed asset records for clients, ensuring proper depreciation calculations and capitalization policies were followed.
  • Developed an in-depth understanding of client businesses, industries, and competitors through meticulous research and analysis, enhancing the quality of service provided.

Personal Banker

HSBC
02.2022 - Current
  • Answered customer inquiries regarding account balances, and transaction history.
  • Educated customers on use of banking website and mobile apps.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided customer records, account statements and copies of checks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

Bachelor's Degree - Biology & Psychology

University of British Columbia
Vancouver, BC
11.2018

Skills

  • Outgoing and friendly
  • Exceptional customer service
  • Ease with Computers and Technology
  • Cash Register Operations
  • Confidentiality and Data Protection
  • Multi-Line Telephone Systems
  • Strong Organizational Skills
  • Strong Verbal and Written Communication Skills
  • Proficient in English, Hindi, and Punjabi
  • Judgment and Decision Making
  • Meticulous Attention to Detail
  • 64 wpm keyboarding skills
  • Microsoft Office

Volunteer Experience

The Door's Open

Vancouver, BC

11/2011-04/2013

Student Volunteer

  • Served hot meals and distributed lunches to disadvantaged individuals in Downtown Eastside.
  • Interacted with individuals facing mental illness, homelessness, and poverty to create a positive and welcoming environment in which they can feel safe and included.
  • Demonstrated respect, friendliness and willingness to help wherever needed.


ISKCON for Western Canada

Vancouver, BC

08/2019-01/2022

Volunteer Coordinator

  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Created an environment where multiculturalism is supported.
  • Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Coordinated team-building group activities to promote socialization.

Event Manager

  • Organized online seminars on various topics (eg. Time Management) to create a sense of community to overcome the sense of alienation due to COVID-19.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Participated in team-building activities to enhance working relationships.
  • Developed team communications and information for meetings.


Mount Saint Joseph Hospital

Vancouver, BC

02/2015-09/2018

Physiotherapy Program Volunteer

  • Model and demonstrate proper exercise technique as instructed by the rehabilitation assistant.
  • Communicate with the RA about issues concerning elders attending.
  • Assist with equipment as directed – distributing, adjusting, etc.
  • Sanitize equipment/hand-weights if required.
  • Encourage and motivate elders to participate.
  • Assist patients to and from the program area.
  • Clean up program area and store equipment.

Extended Care Unit in Geriatric Medicine Volunteer

  • Interact with patients with various illnesses such as dementia or depression.
  • Assist nurses with re-stocking clinical rooms with medical supplies.
  • Assist patients who have physical and/or cognitive challenges with their specific needs.
  • Create a comfortable environment for patients by maintaining a positive atmosphere and having respect for multiculturalism.

Timeline

Staff Accountant

Deloitte
09.2023 - Current

Personal Banker

HSBC
02.2022 - Current

Bachelor's Degree - Biology & Psychology

University of British Columbia

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Divya Dahiya