Summary
Overview
Work History
Education
Skills
Timeline
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DIVYA CHAHAL

Kitchener,ON

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Returns Order Management Specialist

Motorola Solutions
06.2019 - Current
  • Designed and executed processes to meet business initiatives and drive continuous improvement
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates for instance processed over more than 50 orders per day
  • Trained new personnel regarding company operations, policies and services
  • Provided exemplary customer service by responding to customer emails and phone calls in a timely manner
  • Resolved customer complaints and escalated issues to the appropriate manager for further investigation
  • Maintained accurate records of customer interactions and transactions within the company's database
  • Processed orders, returns, exchanges, refunds, cancellations, warranties, credits
  • Led projects and implementations of internal processes, methodologies and tools to improve business performance.

Sales Representative

Optima Communications International Inc
07.2018 - 05.2019
  • Developed and maintained relationships with existing clients to ensure customer satisfaction
  • Generated new sales leads through cold calling and networking activities
  • Conducted market research to identify potential customers and their needs
  • Organized client visits, presentations, product demonstrations and trade shows
  • Analyzed customer feedback to improve products and services
  • Provided technical support for customers using the company's products or services
  • Maintained accurate records of all sales and prospecting activities for instance managed over 50 incoming calls, emails from customers.
  • Researched competitors' products, prices, and sales techniques
  • Performed regular follow-ups with prospects to close deals in a timely manner
  • Assisted in development of pricing strategies for products or services offered

Intern

Communication Development Council Durham
05.2018 - 07.2018
  • Completing and submitting to faculty supervisor weekly time logs
  • Recording team meeting, making minutes and distributing to members on weekly basis
  • Providing feedback into activities of internal communities committee
  • Preparing and assisting staff in preparing blog posts to be released on CDCD website and to work with staff to ensure CDCD website is up-to-date
  • Creating internal newsletter and easy-to-use template for all upcoming like following - Assist with planning internal and external events
  • Research and write grants for funding opportunities
  • Develop creative promotional videos
  • Increase traffic to CDCD website, Instagram, Facebook, and Twitter accounts
  • Analyzed problems and worked with teams to develop solutions
  • Developed and updated tracking spreadsheets for process monitoring and reporting

Education

MBA - Marketing And Entrepreneurship

Trent University
Durham, ON
08.2018

Bachelor of Science - Information Technology

Indira Gandhi Delhi Technical University
Delhi, India
07.2016

Skills

  • Strong Customer Satisfaction
  • Strong interpersonal and communication skills
  • Salesforcecom
  • Sales expertise
  • ERP Systems
  • Problem-Solving
  • Attention to Detail
  • MS Office
  • Technical proficiency
  • Data analysis

Timeline

Returns Order Management Specialist

Motorola Solutions
06.2019 - Current

Sales Representative

Optima Communications International Inc
07.2018 - 05.2019

Intern

Communication Development Council Durham
05.2018 - 07.2018

MBA - Marketing And Entrepreneurship

Trent University

Bachelor of Science - Information Technology

Indira Gandhi Delhi Technical University

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DIVYA CHAHAL