Divya Bharathi Venkatesh
Kanata,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Associate, Exception Processing
Transworld Systems India Private Limited
07.2020 - 02.2024
- Enhanced communication channels between departments, fostering collaboration in achieving organizational goals related to mortgage lending operations.
- Optimized technology solutions for smoother processing of applications, reducing manual errors and increasing efficiency across teams involved in the mortgage lending process.
- Oversaw compliance efforts, ensuring adherence to federal and state regulations throughout the mortgage lending process.
- Developed new mortgage products for diverse client needs, resulting in higher customer satisfaction rates.
- Developed strategic plans for day-to-day financial operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Service Support Representative
Unisys India Private LTD
08.2018 - 08.2019
- Operate paging systems of dell, Apply company polices and procedures required to deliver high quality services to clients.
- Monitor onsite service calls to completion
- constantly interact with field technicians to resolve their issues
- Analyze Recurring issues and Implement Corrective Action Plans
- Responsible for the SLA misses and Escalate them According to the defined procedure
- Apply company policies and procedures required to deliver high quality services to clients
- Coordinate and perform activities associated with shipping, receiving, distribution and transportation
Senior Customer Service Representative
First Source Private Limited
01.2017 - 04.2018
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Mentored junior team members, contributing to their professional development and overall team success.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Arrange for Necessary Maintenance or repair work
Education
BBA -
RC College of Commerce And Management
Bangalore, Karnataka05.2015
PUC in commerce -
BBMP Girls Pu college of pre-university education
Bangalore, Karnataka03.2012
SSLC -
St, Alphonsus High school
Bangalore, Karnataka05.2009
Skills
- Operations monitoring
- Compliance knowledge
- Workflow Management
- Auditing
- Scheduling
- Technical assistance
- Motivation towards the work & excellent organizer with solid planning
- Willing to learn and take up on new challenges
- Able to work in team level as well as individual
Languages
English
Full Professional
Kannada
Native or Bilingual
tamil
Native or Bilingual
telugu
Limited Working
Hindi
Professional Working
Disclaimer
I strongly declare that all the above information is true according to my knowledge.
Timeline
Associate, Exception Processing
Transworld Systems India Private Limited
07.2020 - 02.2024
Service Support Representative
Unisys India Private LTD
08.2018 - 08.2019
Senior Customer Service Representative
First Source Private Limited
01.2017 - 04.2018
BBA -
RC College of Commerce And Management
PUC in commerce -
BBMP Girls Pu college of pre-university education
SSLC -
St, Alphonsus High school
Similar Profiles
Praveen MPraveen M
QUALITY ANALYST at TRANSWORLD SYSTEMS INDIA PRIVATE LIMITEDQUALITY ANALYST at TRANSWORLD SYSTEMS INDIA PRIVATE LIMITED
Sumitha ESumitha E
Senior Associate at TRANSWORLD SYSTEMS INDIA PRIVATE LIMITEDSenior Associate at TRANSWORLD SYSTEMS INDIA PRIVATE LIMITED
UMESH BHUMESH BH
Senior Associate (Process Trainer) at Transworld Systems India Private LimitedSenior Associate (Process Trainer) at Transworld Systems India Private Limited