Divya Bakshi
Dollard-des-ormeaux,Québec
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales and Marketing coordinator
West Island Culture
Montreal, Canada
12.2022 - Current
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Monitored and reported on sales performance metrics to inform decision making.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Monitored company budgets by comparing campaign results to financial forecasts.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Created and maintained customer databases to facilitate customer segmentation.
- Supported sales staff by providing market trends, account analyses and new product information.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Monitored daily sales performance and provided feedback to each team member.
CSR
Knot Width Textiles
Montreal, Canada
07.2022 - 12.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Marketing Manager
Arora Group of Companies
, India
08.2014 - 07.2022
- Conducted market research to identify new opportunities and target markets.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Improved website visibility through development and implementation of SEO strategies.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Coordinated with design and media teams to develop high-quality creative assets.
- Used data analytics to track lead generation campaigns and improve quality.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Researched developing trends to stay updated with new ideas and marketing practices.
Business Development Manager
Syndicate Textiles
, INDIA
01.2013 - 01.2022
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
Ph.D - Business Management
IIBMS
Master of Business Administration - Marketing
IGNOU
Bachelor of Computer Applications - undefined
GURU NANAK INSTITUTE OF MANAGEMENT & TECHNOLOGY
Skills
Staff training and development
Business administration
Financial Management
Operations management
Business planning
Teamwork and Collaboration
Teambuilding
Strategic planning
Order fulfillment
Account management
International sales support
Client communication
Corporate Communications
Business growth and retention
Sales processes
Sales presentations
New Business Development
Strategic account development
Business development and planning
Direct sales
B to B sales
Analytical problem solver
Timeline
Sales and Marketing coordinator
West Island Culture
12.2022 - Current
CSR
Knot Width Textiles
07.2022 - 12.2022
Marketing Manager
Arora Group of Companies
08.2014 - 07.2022
Business Development Manager
Syndicate Textiles
01.2013 - 01.2022
Ph.D - Business Management
IIBMS
Master of Business Administration - Marketing
IGNOU
Bachelor of Computer Applications - undefined
GURU NANAK INSTITUTE OF MANAGEMENT & TECHNOLOGY