- Knitting and Crocheting
- Traveling
- Enjoying the art of cooking, baking and pastry-making, experimenting with recipes
- Enjoy participating in yoga and pilates for overall physical and mental well-being
- Fundraising Events
- Reading
- Photography
Divya Anroop
Brampton,ON
Summary
Dynamic professional with extensive experience in administrative roles across education, health care, and electoral settings. Recognized for enhancing team performance and streamlining operations, I foster positive relationships while meticulously managing projects. Adept at training and development, I drive organizational success through effective communication and strategic planning. Seeking a position to contribute to building relationships with prospective students and strengthening recruitment strategies through hands-on experience in creating inclusive environments, analyzing sensitive information, and effective problem-solving.
Overview
12
12
years of professional experience
Work History
Clerical Associate
William Osler Health System
07.2019 - Current
- Managed daily office operations, ensuring efficient workflow and adherence to protocols.
- Coordinated communication between departments to facilitate timely information exchange
- Streamlined scheduling processes, optimizing appointment availability for patients and staff
- Reported directly to the Clinical Service Manager, collaborating closely with team leaders, staff, and physicians to deliver efficient clerical support, ensuring smooth operations and effective communication within the clinical team
- Monitored and tracked budgets and expenses.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Managed reception duties, including greeting patients and visitors, handling inquiries, and providing a positive first impression, which contributed to a welcoming and organized environment
- Answered and directed incoming calls promptly and professionally, addressing patient and staff inquiries and ensuring seamless communication within the healthcare setting
- Accurately transcribed doctor's orders, ensuring precise documentation and timely communication of medical directives to support effective patient care, while maintaining confidentiality and data integrity
- Performed order entry tasks, including processing medical orders and requests with high accuracy, contributing to the smooth operation of clinical workflows and timely patient care
- Facilitated the receiving, admitting, and discharge of patients, providing accurate and adequate processing of patient information and supporting a streamlined patient experience
- Executed various additional clerical duties as assigned, demonstrating flexibility and adaptability in supporting diverse tasks and contributing to overall operational productivity
- Thrived in a fast-paced environment, adeptly managing multiple tasks simultaneously and applying problem-solving skills to address urgent issues, resulting in enhanced operational efficiency and patient satisfaction
HR Recruiter
Elections Canada
03.2025 - 05.2025
- Developed and implemented strategic sourcing strategies to enhance candidate pipelines.
- Facilitated training sessions for new recruiters on effective interviewing techniques and processes.
- Analyzed recruitment metrics to assess effectiveness of hiring strategies and optimize processes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Utilized applicant tracking systems to streamline recruitment processes and improve efficiency.
- Analyzed recruitment metrics to identify trends and improve talent acquisition strategies.
- Evaluated existing recruitment tools and resources, recommending improvements where necessary to enhance overall effectiveness of talent acquisition efforts.
Teacher Candidate
Toronto District School Board (TDSB) and Halton District School Board (HDSB)
11.2022 - 04.2023
- Designed and implemented comprehensive lesson plans for various subjects and grades, incorporating diverse teaching methods and assessments to boost student comprehension and participation, aligned with curriculum standards
- Implemented differentiated instruction strategies to accommodate diverse learning needs.
- Facilitated classroom discussions, promoting critical thinking and student participation.
- Assessed student performance through formative and summative evaluations to inform instruction.
- Provided personalized academic advising to students, developing innovative strategies to enhance student engagement and improve learning outcomes
- Addressed and resolved classroom issues effectively, implementing solutions to ensure a smooth learning experience, and escalated complex matters to appropriate personnel for further resolution
- Cultivated and maintained a positive and organized classroom environment
- Managed grading for students, ensuring precise and timely submission of grades, which supported accurate progress tracking and timely feedback
- Facilitated the collection and analysis of program and course evaluations, synthesizing feedback to drive improvements and inform curriculum adjustments
- Conducted thorough proofreading and fact-checking of educational material, ensuring accuracy and adherence to academic standards
- Collaborated with associate teacher and educational partners to co-develop and execute lesson plans, fostering a cohesive teaching strategy and contributing to overall program success
Service Point Supervisor
Elections Canada
05.2021 - 05.2025
- Supervised election staff to ensure compliance with federal regulations and operational guidelines.
- Coordinated logistics for polling locations, enhancing accessibility and efficiency during elections.
- Developed training programs for new employees, improving team knowledge and performance in election processes.
- Oversaw the preparation and distribution of electoral materials, ensuring accuracy and timeliness for all stakeholders.
- Trained and supervised a team of service center staff, implementing best practices to ensure high-quality service delivery and maximizing voter satisfaction
- Coordinated and executed outreach activities, which enhanced community engagement and streamlined voter registration processes
- Managed and communicated event workflows with the Returning Officer, ensuring seamless coordination and timely execution of election-related activities
- Conducted thorough data analysis, interpretation, and verification for benchmarking initiatives and external reports, contributing to data-driven decision-making and strategic planning
- Collaborated with Human Resources, Finance, and Logistics departments to streamline office operations, ensuring efficient handling of staffing, budgeting, and logistical needs
- Led post-election reviews to assess operational effectiveness and identify areas for future enhancement.
- Facilitated communication between various departments to promote a cohesive approach to electoral management activities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Coordinated and managed meeting logistics, including scheduling, agenda preparation, material distribution, action item tracking, and follow-ups, to ensure productive and organized meetings
- Maintained strict security and confidentiality of sensitive voter and election data, adhering to privacy regulations and safeguarding information integrity
- Compiled and generated detailed reports for management and stakeholders, providing insights and updates on election processes, voter turnout, and operational performance
- Reviewed and assessed voter and candidate applications, ensuring compliance with election regulations and accurate processing
- Updated and meticulously maintained voter records, ensuring data accuracy and completeness to support effective voter management and election integrity
Training Officer
Elections Canada
09.2019 - 10.2021
- Developed and delivered training programs for electoral staff to enhance operational effectiveness.
- Analyzed training outcomes to identify trends, driving strategic decisions for future program enhancements.
- Facilitated workshops on electoral processes, ensuring participants understood compliance and regulatory requirements.
- Evaluated participant feedback and performance metrics to refine training materials and methodologies.
- Designed and organized comprehensive training sessions, including the preparation of instructional materials and the administration of the oaths, ensuring all participants were well-prepared and compliant with procedural standards
- Facilitated engaging learning experiences for diverse adult groups, fostering and inclusive and interactive environment for election officers, which enhanced knowledge retention and practical application of election procedures
- Conducted detailed analysis and summary of training content to develop effective schedules and materials. Executed additional duties in collaboration with Human Resources, Finance, and Logistics departments, contributing to the seamless execution of training programs and organizational operations
Assistant Store Manager
GUESS Factory
07.2013 - 12.2018
- Enhanced team performance through effective training and mentoring of staff.
- Oversaw customer experience, training, and development of staff, leading by example, and maintaining store standards throughout the store
- Streamlined daily operations to improve inventory management and customer service efficiency.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Analyzed sales data to identify trends and adjust marketing initiatives accordingly.
- Provided ongoing feedback and coaching staff on product knowledge, selling skills, visual merchandising, and delivering exceptional customer service
- Fostered a culture of continuous improvement through regular assessment and coaching, which enhanced team performance and engagement
- Prioritized delivering an excellent level of customer service by consistently executing and achieving the Customer Experience standards through regular assessments, coaching, and team follow-ups
- Achieved or exceeded profitability expectations in sales, payroll, shrink, and conversion rakes, contributing to the store's financial success
- Implemented strategies to drive sales and optimize profitability, consistently meeting key performance indicators
- Met payroll expectations and controlled company assets by adhering to loss prevention measures and executing all company policies and procedures
- Built and maintained a strong network, recruited and hired talent, and focused on staff development and retention
Education
Bachelor of Education - Education
University of Windsor
Windsor06-2023
No Degree - Concurrent Disorders Certificate Program
Centre For Addiction And Mental Health
Toronto12-2018
Honour's Bachelor of Arts - Women And Gender Studies; History; Religion
University of Toronto
Toronto06-2017
Skills
- Teamwork
- Leadership
- Meticulous attention to detail
- Organizational
- Analytical
- Office administration
- Positive attitude
- Verbal and written communication
- Relationship building
Interests
Timeline
HR Recruiter
Elections Canada
03.2025 - 05.2025
Teacher Candidate
Toronto District School Board (TDSB) and Halton District School Board (HDSB)
11.2022 - 04.2023
Service Point Supervisor
Elections Canada
05.2021 - 05.2025
Training Officer
Elections Canada
09.2019 - 10.2021
Clerical Associate
William Osler Health System
07.2019 - Current
Assistant Store Manager
GUESS Factory
07.2013 - 12.2018
Bachelor of Education - Education
University of Windsor
No Degree - Concurrent Disorders Certificate Program
Centre For Addiction And Mental Health
Honour's Bachelor of Arts - Women And Gender Studies; History; Religion
University of Toronto