Divya Aggarwal
Brampton,ON
Summary
Dedicated young professional with a strong commitment to safety and exceptional customer service. Seeking a challenging position in a reputable organization to expand leadership, knowledge, and skills. Proven ability to handle situations analytically and professionally, whether working independently or collaboratively within a team. Committed to realizing the organization's Mission, Values, and Goals.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
United Parcel Service
06.2022 - 11.2023
- Managed unload area of 7 trailer bay doors in unload area
- Coordinate and lead activities of 10-20 hourly employees
- Plan and establish work schedules, assignments, and production sequences to meet daily production goals
- Conduct employee training in equipment operations or work and safety procedures
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Corporate Security Co-op Student
City of Toronto
09.2022 - 04.2023
- Working closely with Corporate Security Management to examine/ identify deficiencies in security programs and helping to make recommendations, overseeing the implementation of recommendations
- Risk Assessment Report preparation and peer review
- Observing security enforce Marine Transportation Security Regulations and city staff interactions on a daily basis
- Experience in drafting, and preparing reports, letters, and memos
- Checks documents for accuracy and conformity with regulations, policy and procedures and corrects and resolves outstanding/incorrect items
- A working knowledge of Microsoft Word and Excel
- Demonstrate knowledge and ability to use safety techniques in protecting the public, staff, and clients in a safe and secure working environment
- Helped coordinate meetings and events
- Takes and transcribes minutes
- Shadowed personnel, learning the safe and effective operation of systems.
- Supported the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
Unload Training Supervisor
United Parcel Service
12.2021 - 06.2022
- Supervised a group of up to 15 employees to monitor accuracy and quality while employees unload trailers
- Tested trainees to measure progress and evaluate the effectiveness of training
- Worked closely with new hires to teach Safe Work Methods and ensure employees are learning and working safely
- Performed other assignments or projects as requested by the Training Manager
- Evaluated performance and effective training, and provided recommendations for improvement.
- Assessed new employee skills and strengths to provide customized training.
Unload Package Handler
United Parcel Service
10.2021 - 12.2021
- Unloaded packages from trailers to conveyors as efficiently as possible
- Followed all prescribed safety methods and work methods
- Utilized heavy machinery and hand tools to move and load packages.
Crew Member Team Leader
McDonald's
04.2018 - 09.2021
- Greet and receive customers politely and professionally
- Operated POS system to enter orders, complete sales transactions, and calculate correct change
- Ensured compliance with all quality standards, guidelines and principles of McDonald's
- Kept the team's work in line with strict standards, carefully following outlined production orders and specifications.
- Distributed necessary tasks and duties during each shift.
Host / Cashier
Giggling Tomatoes
05.2017 - 08.2018
- Worked in a fast-paced environment, handled multiple priorities and learned new procedures
- Followed safe food handling and sanitation standards
- Kept cash drawer balanced by carefully calculating and verifying orders
- Served all dishes with clear and concise verbiage and placed each dish in front of the proper guest
- Processed orders and payments using POS system terminals and registers.
Swimming Instructor
Making Waves Swim School
09.2014 - 01.2017
- Represented facility professionally in appearance, demeanor, and teaching style
- Customized instruction strategies based on knowledgeable evaluations of students' abilities
- Improved students' abilities by demonstrating techniques in an easily understood manner
- Avoided injuries by carefully monitoring students and the pool environment.
Education
Bachelor of Science - Criminal Law
University of Guelph-Humber
Etobicoke, ON11.2023
Community And Justice Services Diploma -
Humber College Institute of Technology & Advanced
Etobicoke, ON04.2023
High School Diploma -
David Suzuki Secondary School
Brampton, ON06.2018
Skills
- Motivational mindset
- Interpersonal communication skills
- Team leadership
- Fast recognition of complex patterns
- Conflict resolution
- Strong work ethic and integrity
- Multitasking
- Logistics Coordination
Languages
English
Hindi
Timeline
Corporate Security Co-op Student
City of Toronto
09.2022 - 04.2023
Operations Supervisor
United Parcel Service
06.2022 - 11.2023
Unload Training Supervisor
United Parcel Service
12.2021 - 06.2022
Unload Package Handler
United Parcel Service
10.2021 - 12.2021
Crew Member Team Leader
McDonald's
04.2018 - 09.2021
Host / Cashier
Giggling Tomatoes
05.2017 - 08.2018
Swimming Instructor
Making Waves Swim School
09.2014 - 01.2017
Bachelor of Science - Criminal Law
University of Guelph-Humber
Community And Justice Services Diploma -
Humber College Institute of Technology & Advanced
High School Diploma -
David Suzuki Secondary School
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